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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While the staff was friendly and accommodating, overall the location and security of this hotel made us feel very uncomfortable!
Business response:
Dave, thank you for sharing your review. We apologize for not meeting some of your expectations with our hotel, and we regret any inconvenience caused. On a positive note, we are happy you liked our comfortable suite and courteous staff. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Unfriendly staff, very unaccommodating.
Business response:
Christan, thank you for your review. We are sorry you did not experience the best of our staff and regret the inconvenience caused. Your feedback will be shared with our team to make sure we are consistent with our service delivery. We hope you will choose us again so we can provide you with the exceptional hospitality you deserve. Sincerely, Hotel Management
Business response:
Catresa, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Damonique, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Not worth $150 a night My keys did work my kids were locked out and had to call me at work so they can get a new keys to let them in at 10:00 pm and there is never any towels to wash and dry our bodies. And it smells like trash and is cost $150 dollars to stay one night and you don't get what you need for the rooms
Business response:
Catresa, thank you for being our guest. We take pride in providing an excellent stay for all our patrons, so we are sorry you felt we did not merit the rate you paid. We are sorry for the inconvenience you and your kids had due to the unfortunate incident. Please accept our apologies for the lack of towels and the other concerns you had during your stay. We will follow up on your comments with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you once for sharing your feedbac... read more
Not a good hotel No towels ever and you have to buy your own cleaning supplies to clean your room everyday rude staff and it smells bad. They have roaches and it cost $120 dollars a night. Don' t come here if you want to be treated with respect.
Business response:
Thank you for choosing our hotel and for taking the time to write a review. We were disheartened to read about the unsatisfactory service you experienced and for the issues described with regard to your suite. Please accept our sincerest apologies for what transpired. We have discussed your concerns and comments with our leadership team and associates in an effort to improve our guest experience. We regret the inconvenience caused and hope you will give us another chance to prove that we are committed to providing outstandin... read more
Business response:
Destiny, thank you for your stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Not good I was staying at the Extended Stay America and I was trying to use my free nights and hotels.com called the hotel to check if I stayed at the hotel and the manager told her that I don't stay at the hotel because he saw that some booking were cancled and the lady told me she couldn't unlock my free nights because the manager said I didn't stay there those days. Then I had to go to the front desk to talk to the manager about him saying I didn't stay there those days and when he looked on the computer they saw that I h... read more
Business response:
Please accept our apologies as well as assurance we will be working to address the concerns outlined in your review. Normally our associates do a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
I'M NOT HAPPY AT ALL I have been staying at the Extended Stay Amercia and I book it for days at a time and everyday between 1pm and 3pm my keys stop working and I have to go to the front desk everyday to get back in my room. Then today I go to get my keys and the girl at the front desk name Ercia asked me for my ID and my Address to get the keys to work and the manager was standing right there and he knows me and said nothing to her about it. They made me feel like I was a criminal trying to broke into my own room to get my ... read more
Business response:
Thank you for your feedback. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Moreover, we regret the inconvenience you had wit the key card and are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,967 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.