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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t be fooled by the price. Spend the extra ~$30 per night and stay at the Hampton Inn & Suites next door. This place was a nightmare from check-in to check-out—literally within 15 minutes. Building doors didn’t work. Room keys didn’t work. The room itself was disgustingly dirty: drapes that looked like they’d never been cleaned, black mold in the bathroom, crumbs and dirt on the sofa, inadequate heat, and a faint but unmistakable smell of urine. To make matters worse, I almost got locked inside the room. This was one of t... read more
Business response:
Dear Guest, We are very sorry to hear how upsetting and frustrating your visit was, and we understand how alarming it must have felt to encounter multiple issues so soon after arrival. Please accept our sincere apologies for the difficulties you experienced with access to the building and room keys, as well as for the condition of the room you were assigned. A guest room should be clean and fully functional at check-in, and we regret that the presentation and overall upkeep did not meet those expectations. We are also concer... read more
Absolutely disgusting. Infested with roaches. The floors are grimy and sticky. “Smokeless room” smells like a smokers room. Walls are thin so you can hear the people next to you. When you request the dishes they claim to provide they don’t actually have any. Never staying here again.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly sorry for the conditions you encountered and for the discomfort and frustration this caused during your stay. This certainly does not meet the standard we aim to provide, and we apologize for the inconvenience caused by room conditions, noise, and unmet expectations regarding in-room amenities. While there are operational limitations at times, we take matters like these very seriously and are actively addressing them with our teams to ensure meaningful i... read more
The beds are hard. The room was dirty and in ill repair. Peeling paint everywhere. Rusty fixtures. Dead bugs. NOT bed bugs or roaches. Debris on the hallway floors. Shady characters loitering outside. I don’t recommend this hotel. Spend the extra for a nicer hotel.
Business response:
Dear Guest, Thank you for taking the time to share your experience and for noting the helpful clarification you provided. Please accept our sincere apologies that your stay did not meet expectations. This is not the standard we strive to deliver, and your comments have been shared with management for careful review. We value candid input because it helps us make meaningful improvements. Should you consider giving us another opportunity in the future, we would welcome the chance to provide a far more comfortable and positive ... read more
This is your sign not to book here. This was the most disgusting hotel ive ever been to. The bedding and towels had stains as well as hair left over from the previous guest. The bathroom and kitchen areas were infested with cockroaches. The other people staying here were loud and the walls were very thin. The employees were nice and helped me get a refund but honestly this place should be condemmed for how filthy it is.
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We are truly sorry for the distressing conditions you described, and we sincerely apologize for the discomfort and frustration this caused during your stay. What you encountered falls far below the experience we aim to provide. We appreciate your acknowledgment of the team’s assistance and will use your comments to reinforce essential standards and address the issues you mentioned. Your feedback is valuable as we work to improve, and we hope you might... read more
Felt very unsafe at this property. In the middle of the night someone was trying to open the door to my unit. It could have been a mistake but the individual(s) did not go away immediately. The room smelled of stale smoke even though the building is nonsmoking. Bugs everywhere. I checked out after one night because I did not feel safe.
The lady that checked us in I guess didn’t finish processing our check in and so at about 730 on thanksgiving night the manager wanted to get nasty and rude and tell us we had to leave and we weren’t supposed to be there. Mind you I had been there for over 24 hours at that point and I had working keys and had been in and out since I checked in. After arguing with the manager because her employees didn’t do their job correctly she said she had no choice but to let us stay and just swallow the loss. And They have roaches.
The room seemed like it didn't clean well before my arrival. As soon as I entered the building, It smelled weird, so did the room. I killed 2 roaches, floor had lots of dirt and crumbs, trash wasn't clean under the TV. The stuff was very nice and friendly though!
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. On a positive note, we are glad to hear that our staff left a positive impression. We hope you will consider giving us another opportunity to host you in the future and to welcome you bac... read more
There was black mold beside the bathtub. There were fruit flies all over the room. When I asked where the chair was in the room I was told it was probably broken.The toilet stopped working and when I reported it nothing was done. I went and asked again and was told it would be the next day. I think asked if they could give me a new room. Which they did.
Business response:
Dear Guest, First, we want to sincerely apologize for the cleanliness issues you outlined about the guest room. We strive to ensure our guests have an exceptional visit during their travels, through our well-kept accommodations and amenities, and we are sorry that we did not meet these expectations for you. We appreciate you mentioning that our team could offer you a new room. Still, we take these matters seriously and are committed to addressing them with the relevant departments. We understand that words alone may not make... read more
This will be my first and last time staying in an Extended Stay America. The halls were smelly, the room floors were covered in greasy dirt and the roaches were running wild and free. I counted 8 roaches in my room during a two day stay. My review is a bit harsh (and I knew it was a cheaper accommodation) but it was worse than I anticipated.
Business response:
Dear Guest, First, we would like to apologize for the disturbances you experienced in your room. We assure you that we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Additionally, we have taken note of the unwelcoming and unpleasant environment you outlined. Comments like yours help us enhance our accommodations and amenities, and we will share them with our team accordingly. We ... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.