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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was wonderful. The room that I booked for a two-night stay was disgusting. The sheet had hair and something that looked like rat or fecal droppings of some kind on the sheet. I suspect the bedding was never changed from the previous occupant. The mattress underneath had urine stains on it. There were multiple large holes in the walls. The curtain was ripped straight across, leaving a gaping hole facing the window. The pullout bed cushions had deep stains on it as well. The room itself reeked of cigar or cigarette s... read more
Business response:
Dear Guest, We sincerely apologize for the condition of the accommodations and the discomfort you experienced during your stay. Your detailed feedback is deeply concerning and has been shared with our team for immediate review and corrective action. We appreciate your kind words about our staff and are genuinely sorry that the overall environment did not meet the standards we strive to maintain. We value your comments and hope you will consider giving us another chance to provide a cleaner, more pleasant stay in the future. ... read more
Disgusting stay. My first room was filled with fruit flies and roaches, so I asked for another room. In the second room my bathroom was broken, and the room smelled like someone had been smoking in there. Also the walls had stains. Staff was nice though, but thats not enough to make me stay here again
Business response:
Dear Joel, We are truly sorry to hear about the unacceptable conditions you encountered during your stay. The issues you described, ranging from pests and maintenance problems to odors and stains, clearly fell short of the standards we aim to provide, and we sincerely apologize for the frustration this has caused. While we are glad that our staff offered friendly service, we understand that this did not fully compensate for the overall experience. Your feedback has been shared with our housekeeping and maintenance teams to e... read more
The room was extremely cold walkimg in, then ther were qnats all in my room. In the shlwer, kitchen, just EVERYWHERE! THE remote wasnt working. Family of 5 was highly disappointed and dissatisfied
Business response:
Dear Ariel, We are very sorry to hear about the challenges you faced during your stay. The issues with room temperature, cleanliness, and inoperative amenities are far below the standards we strive to maintain, and we sincerely apologize for the frustration this caused your family. Your feedback has been shared with our housekeeping and maintenance teams to ensure that immediate corrective measures are taken. We appreciate your comments, and we hope you will consider giving us another opportunity in the future to provide a m... read more
Dirty Room, not safe, no appliances, On The Room not even a coffee Everything was dirty, the kitchen, the floor, the entry stink
Business response:
Dear Steven, We are truly sorry to hear about the challenges you encountered during your stay, from the condition of the room to the absence of amenities you expected. We understand how disappointing and uncomfortable this must have been, and we regret that your visit did not meet the standards you were hoping for. Please know that your concerns have been shared with the team to take appropriate measures to address the problem and prevent future occurrences. We are committed to enhancing both cleanliness and comfort, and we ... read more
Room was infested with gnats
Business response:
Dear Brad, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort and frustration caused by the insect issue in your room, as this does not reflect the level of care and cleanliness we strive to maintain. Your observations are being taken seriously, and steps are being reviewed to prevent similar situations in the future. We hope you will consider giving us another opportunity to provide a more comfortable and enjoyable stay that meets your expectations. Sincerely, Hotel Management
The refrigerator was not cleaned, there were crumbs and food particles left behind. The shower had little to no pressure, so you had to stay right under the shower head. The area behind the counters in the kitchen had splashes of old food that was never wiped down. There were roaches in the room. The hallway trash cans were over filled with trash and lots of bags of trash were left in the hallway. The carpets were dirty like they had not been washed in years. Also, there was foul oder in the hallways, perhaps due to the tras... read more
Business response:
Dear Joel, Thank you for taking the time to share such detailed feedback about your stay. We are genuinely sorry for the conditions you encountered, including the cleanliness issues, pest concerns, and maintenance challenges both inside and outside the property. This falls far short of the standards we strive to provide, and we deeply regret the impact it had on your experience. Please be assured that your comments are being addressed urgently by our team to ensure immediate improvements. We value your perspective and would ... read more
The building smell like weed cigarettes and bad decisions. The room was full of knats and fruit flies. The people in the neighboring room were super loud and talking very loud until well in the morning. The range hood and light did not work. Nor did the oven door close. There was mold in the bathroom by the tub, as well as hair in the soap dishes in the shower. The pull out sofa mattress was stained and dirty. In the morning, before we left, after getting no sleep, we killed one roach, and one got away. I told the attendant ... read more
Business response:
Dear JT, We sincerely apologize for the numerous issues you experienced during your stay and deeply regret the discomfort and frustration this caused. The concerns you raised regarding cleanliness, maintenance, and noise are very troubling, and we understand how disruptive this must have been. Please know that your feedback has been shared with our team, and we are taking active steps to address these matters, including upcoming pest control and facility improvements. While some factors may be beyond immediate control, we re... read more
Initially I reserved this place for two nights. The outside looked decent, the moment you walked in was a different story. From the smell to the cleanliness you felt just being in the lobby, I already had a bad feeling about the room. Hallways smelt and did not look clean at all. Got to the room and I was right. The living room area looked nothing like their photos online. It did not look or smell clean and something lived on that couch. Rooms smelt like cigarette smoke, wet animal and old. My family didn't touch anything in... read more
Business response:
Dear Kathy, We sincerely apologize for the experience you and your family encountered during your visit. We understand how disappointing it must have been to arrive and feel uncomfortable with the condition and cleanliness of the property. Please know your feedback has been shared with our management and housekeeping teams to address the issues you raised and improve the overall environment for future guests. While we strive to maintain high standards, we recognize that we fell short in this instance. We truly value your inp... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.