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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was dirty
We had roaches crawling on the walls as soon as the sun went down. We packed up and left. So disappointed. If I could have had gotten my money back I would have . Of course they weren't accomadating.
Over priced for what was given, dirty, and just mid. They charged money for wifi, didn't have room services, and again the hotel was dirty. The elevator was rancid. No one vacuumed the floors. The AC bearly worked. I could have looked pass all of the things I mentioned if it wasn't so expensive. I can't recommend this place.
Booked 2 rooms. One had a terrible mildew smell. Standing water on end table in room. Couch was wet. Second room with stains on furniture. Saw a very large roach and we decided to leave at that point.
Business response:
Dear Chasity, Thank you for sharing your experience with us. We sincerely apologize for the unacceptable conditions you encountered in both rooms, including the mildew smell, standing water, wet furniture, stained items, and pest sighting. This is far below the standards we strive to maintain, and we understand why you chose to leave. Your feedback has been shared with our housekeeping and maintenance teams for immediate corrective action. We truly regret that your stay fell short of expectations and appreciate you bringing ... read more
NOT Recommended our family’s first time staying in “extended stay”. i could give this particular hotel a zero star if i can. 1) roaches everywhere (bathroom and kitchen to begin with) 2) old clothes from previous people was still in the drawer and it tells you that they didn’t clean the room or didn’t inspect properly. 3) rooms and couches smells like cigarette 4) couch/sofabed are all stained and dirty 5) under the couches are all dirty w/ dust bunnies and some food crumbs..
Business response:
Dear Aristotle, We are truly sorry for the unacceptable conditions you encountered during your stay. Your experience does not reflect the standards we strive to uphold, and we deeply regret the discomfort and frustration this caused your family. The cleanliness issues are being urgently reviewed with our housekeeping and maintenance teams. We are also evaluating our inspection procedures to ensure every room is properly prepared before check-in. Please allow us another chance to serve you better in the future. Sincerely, Hot... read more
Terrible service and location Upon our arrival at the hotel, we were disappointed by the service at the front desk. The staff member who received us did not have a welcoming or helpful attitude. When we entered our two rooms, we found that the pull-out sofas were in very poor condition. The one in room 109, in particular, was extremely small, with loose springs that made it impossible to sit on, let alone sleep on. Despite raising our concerns, the staff did not offer any assistance or solutions. On the night of July 4th, we... read more
Business response:
Dear Sthephen, We sincerely apologize for the service and condition issues you encountered during your stay. Your concerns about the sofa bed, cleanliness, towel availability, and front desk service are deeply troubling and have been escalated to our management team for immediate review. Regarding the refund request, we are actively investigating your concerns and will take appropriate action as soon as possible. Sincerely, Hotel Management
Would not stay here beware When we got there we checked in and went to our room. Walked in and the room was dirty, no sheets on one bed, discovered roachs on the counter. Only 2 towels asked several time for more and the response was we are out. Informed breakfast was offer and all it was was oatmeal and muffin. All the common areas smelled like smoke and were dirty. Room service never came the whole time and were informed short staffed. Had to ask for pots, pans and a knife. The rooms advertised that it had all of that and ... read more
Business response:
Dear freddy, We sincerely apologize for the multiple issues you encountered during your stay, including room cleanliness, lack of linens and supplies, and limited breakfast options. This is far from the standard we strive to uphold, and we understand how frustrating it must have been, especially when unable to relocate due to availability. Your concerns have been shared with our housekeeping and front desk teams for immediate attention and improvement. We’re also reviewing inventory and staffing to better serve our guests. W... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.