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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Valued Guest, On behalf of our team at Extended Stay America, thank you for the review. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.
Business response:
Dear Valued Guest,Thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.
The bathroom was disgusting. Toilet seat, & both shower curtains were stained. Walls dirty. The bottom sheet had a stain & the pillows were so flat i had to use all 4 to even elevate my head a little. I didn't bother to complain because I was leaving real early in the a.m. If your looking for a cheap motel setting you may like this spot but its a no for me.
Business response:
Dear Fred, Thank you for taking the time to comment about your recent visit. We apologize for the housekeeping issues you experienced. We will share your comments with our team to address this appropriately. Thank you for bringing this to our attention. We hope you will come back so we can demonstrate our dedication to outstanding experiences for every guest.Sincerely,Hotel Management
Will not be using this service again Didn't stay. The info. for deposit wasn't disclosed until I submitted the reservation. I could not get a refund
Business response:
Dear valued guest,Thank you for taking the time to review your experience with us. We apologize for any inconvenience you may have faced when booking your reservation. We value our guest's feedback as we continually strive to grow and improve our guest services. If you have any questions or need further assistance in regards to your reservation or payment details please contact your booking source directly.Sincerely,
Business response:
Dear valued guest,Thank you for taking the time to review your experience with us. We apologize for any inconvenience you may have faced when booking your reservation. We value our guest's feedback as we continually strive to grow and improve our guest services. If you have any questions or need further assistance in regards to your reservation or payment details please contact your booking source directly. Sincerely,
My stay lasted for about six hours. I arrived at the hotel after a long day of travel and got settled in and went to bed. Then a few hours late I was woken up by the individual next door screaming, cursing, and slamming doors and shaking the adjoining door. This went on for an hour or so and I went to the front desk to let them know I was checking out. There was no way I could stay there for two weeks. The gentleman at the front desk was kind and attempted to go speak with the individual, but even after the talk it still con... read more
Business response:
Dear Michael, please accept our apologies and every assurance we will be working to address the concerns you outlined. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We regret not being able to resolve this for you while you were still with us. We will share your comments with our entire staff and take the appropriate steps to prevent these issues from repeating. We hope you will consider this an i... read more
My whole experience with Expedia and the hotel was absolutely disappointing. I arrived late at night. I had already funded my room through Expedia but the hotel could not receive the funds for some reason and told me to call Expedia. Expedia did not have a phone number listed anywhere. I tried 1800EXPEDIA and got hung up on twice by the robot. I finally got through the virtual chat who resolved the issue. Meanwhile, there was a guy in the lobby who was trying to give me 'cheesecake', which I can only assume is a code word fo... read more
Business response:
Dear Valued Guest, We apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you... read more
Business response:
Dear Valued Guest, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you... read more
We choosed this property because it suppose to have all stoke up kitchen and find it completely empty. Receptionist told us that we have to bring what we need to the 3d floor. Very dissapointed with the whole chain: broken bath tub, crumbled undersized bed sheets, no blanket, barking dog next door etc. Never going to Extended stay again.
Business response:
Dear Yelena, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give ... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.