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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very run down. It was clean but there was part of the door that was broken, the bathroom door was broken. The shower had multiple spots of missing caulk and there was lots of damage and missing tiles. My room key kept not working and I had to go down to the desk multiple times to get access to my room. I was in town for a funeral and it was a terrible place to try and decompress and relax after dealing with arrangements from out of state.
Business response:
Dear Talor, Thank you for selecting us and appreciating our front desk team. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and w... read more
Did Not Give Out Extra Towels, Ran Out Of Towels And Washcloths, Room Had Bad Smell, No Elevator, Property Was Dirty. Room Was Not Clean.
Business response:
Dear Azalia, We sincerely apologize for the issues you experienced during your stay. Your feedback is genuinely concerning, and we take it seriously. We regret any inconvenience caused by the lack of extra towels and washcloths and the cleanliness and odor issues in your room. This does not meet our standards, and we are committed to making the necessary improvements to ensure a more comfortable and pleasant stay for our guests. We appreciate your patience. We hope you will consider giving us another opportunity to provide y... read more
Honestly seemed clean on first entrance but then we found dead roches in the bathroom and the areas around the hotel were concerning and really beat up and dirty
Business response:
Dear Raul, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness of the washroom and the overall property, and we will address this immediately. We will also share your feedback with our pest control service provider address to ensure they do everything to prevent future issues. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are very gra... read more
The front staff were rude, trying to wait on too many people at once instead of finishing with 1 first. Upon requesting to stay an additional night the rate quoted was twice as high as the 2 previous nights. People linger around the property making it feel unsafe. There are no elevators. We will nnot stay there again.
Business response:
Dear Robin, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality which did not happen in your case. Once again, please accept our apologies, and give us another chance to show you... read more
Not so good Totally run down hotel, no ice, I recommend you stay somewhere else.
Business response:
Dear George, Thank you for selecting our hotel. We regret you were not entirely satisfied with the quality and condition of our accommodations and that you felt they required updating. We are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Our rooms have full-size freeze with an ice tray for your convenience, so we do not have an ice machine on our property. Sorry for letting you down, and we hope... read more
The room was not cleaned thoroughly. There were food crumbs on the floor and inside of the air conditioning unit. The room had an odor, not sure what it was.
Business response:
Dear Michael, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the cleanliness issues you experienced. We have procedures in place to avoid such situations do not occur; however, we are very disappointed that our housekeeping team overlooked some areas in your suite. We can do better, and we hope you will allow us to redeem ourselves. Sincerely,Hotel Management
Worst Hotel Experience Ever! I booked a non-smoking room. The stench of long term, recent cigarette smoking in Room 205 was overwhelming. When I went to my conference the next day, my coworkers asked if I had taken up smoking - that’s how bad it smelled in there. I use a CPap machine. 2 days after my stay, the machine still reeks of smoke & I can’t get it out. The HVAC would screech every time the compressor kicked in, so when I would fall asleep I’d be woken up by that sound every 30 minutes. This is not a safe part of town... read more
Business response:
Dear BRYAN, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,182 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.