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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is in poor repair and had people smoking and drinking on the balconies with visible trash on the ground. I actually left immediately and stayed in another hotel, lost my full deposit.
Business response:
Dear Karen, Thank you for sharing your concerns. We regret to hear about the circumstances that led to your departure. Ensuring a welcoming and comfortable environment for all our guests is essential, and we continuously work towards maintaining our property standards. We value your feedback as it helps us identify areas for improvement. We hope to have another opportunity to provide you with a positive experience in the future.Sincerely,Hotel Management
Avoid the extended stay america Poor they first assigned me a dirty room. I am still waiting on my $100 security deposit. They all lie!!!! I have contacted the hotel and their customer services department. I have never been told the truth. The deposit would be returned in 24 hours. The deposits would be returned in 5 to 7 business days. The general manager would call. All lies. I want my money returned its been over a month.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
They dont clean under the bed room was filthy
Business response:
Dear Victor, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Bad service
Business response:
Dear Genaro, Thank you for taking the time to share about your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
The room was very run down. It was clean but there was part of the door that was broken, the bathroom door was broken. The shower had multiple spots of missing caulk and there was lots of damage and missing tiles. My room key kept not working and I had to go down to the desk multiple times to get access to my room. I was in town for a funeral and it was a terrible place to try and decompress and relax after dealing with arrangements from out of state.
Business response:
Dear Talor, Thank you for selecting us and appreciating our front desk team. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and w... read more
Did Not Give Out Extra Towels, Ran Out Of Towels And Washcloths, Room Had Bad Smell, No Elevator, Property Was Dirty. Room Was Not Clean.
Business response:
Dear Azalia, We sincerely apologize for the issues you experienced during your stay. Your feedback is genuinely concerning, and we take it seriously. We regret any inconvenience caused by the lack of extra towels and washcloths and the cleanliness and odor issues in your room. This does not meet our standards, and we are committed to making the necessary improvements to ensure a more comfortable and pleasant stay for our guests. We appreciate your patience. We hope you will consider giving us another opportunity to provide y... read more
Honestly seemed clean on first entrance but then we found dead roches in the bathroom and the areas around the hotel were concerning and really beat up and dirty
Business response:
Dear Raul, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness of the washroom and the overall property, and we will address this immediately. We will also share your feedback with our pest control service provider address to ensure they do everything to prevent future issues. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are very gra... read more
The front staff were rude, trying to wait on too many people at once instead of finishing with 1 first. Upon requesting to stay an additional night the rate quoted was twice as high as the 2 previous nights. People linger around the property making it feel unsafe. There are no elevators. We will nnot stay there again.
Business response:
Dear Robin, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality which did not happen in your case. Once again, please accept our apologies, and give us another chance to show you... read more
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.