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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our television did not work. My husband informed the front desk. Her response was we can't give you another room all rooms are being occupied. However, we will have a repair guy come by tomorrow to repair or replace the TV. That never happened. We wanted the front desk to be aware of the TV isssue so we didn't get charge for another customer mishap. It would have been very nice if the lady at the front desk kept her word and had a repair guy take a look at the TV.
Business response:
Thank you for staying at our hotel. We are glad your overall visit was enjoyable, but we are sorry for the issues you had with the television unit in your room and that our team did not resolve it while you were here. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do to improve. Thanks again for being our guest, and we hope you will stay with us again soon so we can provide you with the service you deserve. Sincerely, Hotel Managemen... read more
Ashtray with a door The staff at the front desk was great and very accommodating, especially Diana. The room was musty and smelled like an ashtray. The room had no ice trays or ice maker, but the front desk provided trays, when I went down for some sort of air freshener.
Business response:
Daniel, thank you for evaluating your stay. While we are glad your overall visit to us was pleasant and that you liked the service from our front desk associates, we regret the inconvenience you had in your suite. We work hard to provide a clean and comfortable environment; therefore, we apologize that the issue you outlined compromised your experience. We will follow up on your concerns to ensure this is not repeated. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.... read more
Although they said they are a "Non Smoking" Facility, our room reeked of cigarette smoke. Our bed had only ONE pillow and the desk said they did not have any "spare" pillows. The carpet in the room was very dirty. Overall...I will not stay here again and discourage others.
Business response:
Charles, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will return to experience our hotel as we woul... read more
Good experience
Business response:
Erica, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 4.3 star rating with 1,267 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.