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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ashtray with a door The staff at the front desk was great and very accommodating, especially Diana. The room was musty and smelled like an ashtray. The room had no ice trays or ice maker, but the front desk provided trays, when I went down for some sort of air freshener.
Business response:
Daniel, thank you for evaluating your stay. While we are glad your overall visit to us was pleasant and that you liked the service from our front desk associates, we regret the inconvenience you had in your suite. We work hard to provide a clean and comfortable environment; therefore, we apologize that the issue you outlined compromised your experience. We will follow up on your concerns to ensure this is not repeated. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.... read more
Although they said they are a "Non Smoking" Facility, our room reeked of cigarette smoke. Our bed had only ONE pillow and the desk said they did not have any "spare" pillows. The carpet in the room was very dirty. Overall...I will not stay here again and discourage others.
Business response:
Charles, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will return to experience our hotel as we woul... read more
Good experience
Business response:
Erica, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
The rooms are ok but the carpets are dirty and the showers are very bad the elevator is broken and the Air conditioning unit smells mold
Business response:
Rodrigo, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 4.3 star rating with 1,256 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.