Extended Stay America - Waco - Woodway

Business response:

Dear Roy, Thank you for the feedback about your stay at our hotel. We are sorry for your concerns during your stay. We very much appreciate you bringing this to our attention, and we will address this appropriately. Your comments are invaluable to us as we continuously strive to improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely,Hotel Management 

Business response:

Dear John, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. You enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Sincerely,Hotel Management 

Business response:

Dead chad, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit Waco. Sincerely,Hotel Management 

Business response:

Dear Maria, Thank you for choosing Extended Stay America and leaving your feedback. We aim to deliver comfortable accommodations and outstanding services for our guests. Therefore we are delighted our hospitality team exceeded your expectations. However, we regret to read about your concerns regarding our complimentary grab-and-go breakfast and how this has impacted you from enjoying an excellent experience. We have shared your comments with the appropriate individuals to see how we can enhance our guest's satisfaction movin... read more