This profile has been claimed by the business owner or representative.
Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Several issues, elevator not working, shower handle needed repair, tv did not work for two days and the bed sheets were soiled. The hotel offered a small discount. The staff people were friendly but very short staffed. Probably will not stay there again.
Business response:
Sylvia, thank you for sharing your experience at our hotel. We apologize for the cleanliness issues you encountered and for the concerns you outlined. We will share your comments with our housekeeping and maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The low price i thought. Didn't have the elevator working. Wouldn't take some off the 2 rooms i booked.
Business response:
Thank you for evaluating your stay with us. We are glad you had a pleasant stay overall. However, we apologize for the maintenance issue you had regarding the elevator service. We will share your comments with our engineering team and make sure the concern is resolved. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
O.k. for the $$ but more info up front would help. The hotel was o.k for the price but due to the pandemic the complimentary breakfast was shut down. The elevator was not working so you had to use the steps which was fine by me. My door was sticking and I had to hit it with my foot or shoulder to get it to open or close. Also, the faucet in the kitchen seemed to work opposite from what you would expect (right was hot and left was cold). Eating utensils are provided if you ask but you wouldn't know that unless you turned on t... read more
Business response:
David, thank you for your feedback. We are glad you had a pleasant stay overall. However, we regret not meeting some of your expectations, and apologize for the maintenance issues you encountered. We will share your comments with our maintenance team and ensure the problems are resolved. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Very comfortable stay The hotel is fairly clean. Seemed real humid in the hallway. The rooms are clean. I have stayed here 3 times within a week and in different rooms. Finally got one not smoked in recently. The bed is very comfortable and the rooms are quiet. I highly recommend this hotel for the price.
Business response:
Thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our immaculate as well as comfortable accommodations and with the service our associates delivered. We are also delighted to read we were able to meet your expectations at a great price. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management
Room smelled like smoke, in a non smoking room. There was holes in the curtains, and one of the beds had ashes on the bed.
Business response:
Thank you for taking the time to tell us about your visit. We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
Worth the money
Business response:
Thank you for the glowing review of Extended Stay America. It is our pleasure to offer comfortable accommodations at an excellent price. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Enjoyed whole experience
Business response:
Thank you for posting a review about your experience at Extended Stay America. We are thrilled to read you liked everything we had to offer and that you had an enjoyable stay with us. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 4.3 star rating with 1,256 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.