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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean overall, but the bathroom had a lot of mildew.
Business response:
Thank you for reviewing Extended Stay America online. We are delighted to know you had a great stay and that our services were on par with your expectations. We will share your comments about the oversight with our housekeeping team to be more diligent. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Attack of the bed bugs We had a pretty interesting experience. We had to change rooms 4 times. 1st room- my wife got had biten by a bed bug and there was like 3 more crawling in the bed. 2nd room- the AC didn't work. 3rd room-the room wasn't clean. 4th- was just right, but i had to hang the shower curtain up myself (which wasn't really a problem for me). ***to be fair their housekeeping quit on them*** The front desk guy Mason went above and beyond to make everything better after the whole bed bug incident. I recommend this ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Tyrik, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good for the price The overall hotel was good. The floors do not have carpet and needed to be cleaned a little better. The pillows were flat so I would suggest bringing your own if you can.
Business response:
Tina, thank you for being our guest at Extended Stay America. We are glad you were happy with our reasonable price and had an overall good stay. We have also shared your comments about the carpet with our housekeeping team to make sure it is spotless. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management
Business response:
Korina, we are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
The property smelled like marijuana. The room was not very clean. Not the best place to stay
Business response:
Thank you for being our guest. We are sorry your room was not in a spotless condition as it should have been and regret the odor you encountered. We have processes in place to make sure that the public spaces and our rooms are maintained in good condition. We are working with our housekeeping team to make sure we are consistently following our cleaning schedules. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
It's great but I won't be back. No matter how early you book it or how hard you beg for it, you'll never get a handicap accessible room here.
Business response:
Howard, thank you for the feedback. We are sorry we were unable to provide you handicap accessible room which you requested. We regret the inconvenience caused and truly hope you will return for a perfect stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 4.3 star rating with 1,268 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.