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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are intended for "extended stay" means bring your own stuff. No ice machine, they did have ice trays in the freezer. Several light bulbs were out, the electrical outlet was on the other side of the bed from the night stand which is in between the two beds.
Business response:
Dear Douglas, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience caused and want to assure you that we are taking action to avoid such concerns in the future. Your feedback is shared with our concerned team for improvement. Please stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
Mal servicio al huésped Las personas del lobby son muy groseras y poco generosas
Business response:
Dear Wender, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Went in there were NO rooms available. Stood on line for 45 min in a hot lobby. Bad bad bad experience. I feel sorry for the front desk person. She didn’t have control Over any of the available rooms.
Business response:
Dear Jessica, Thank you for sharing your valuable feedback. Everything we do aims to provide our guests with an excellent hotel experience. Please allow us to review the situation to see what went wrong. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the city.Sincerely,Hotel Management
One of the worst hotels we have ever stayed at!! Staff is terribly rude and the room was disgusting. Stains on the floors, curtains falling off the wall, shower head held on by a hose clamp. Was not given room that we booked and paid for. It was a busy weekend due to college family weekend so we had no option to book at another hotel.
Business response:
Dear JOHN, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
This property was the WORST! Did NOT have the kitchen supplies as stated on the website, clean towels not always available, reeked of smoke, cockroaches and bugs in our room. Staff was zero interested in helping with anything. A miserable trip!!
Business response:
Amy, thank you for sharing the specifics of your stay. We regret the unpleasant visit and that we did not meet your expectations. We also apologize for the cleanliness issues you faced while here and the inconvenience this caused. Please know our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. Additionally, we are sorry for the service issues you experienced and the frustration you felt. Your feed... read more
Dissatisfied and Disgusted The room smelled like stake smoke, even though it was a nonsmoking room, to the point of being hard to sleep. There was no closet to hang your clothes to keep them from getting wrinkled. The "closet" was a corner of the room with a curtain, similar to a changing room at a doctor's office, no rod and no hangers. The hair dryer was missing. The light on the phone blinked continuously with no instructions how to use it. We managed that by unplugging it. I came prepared with night light for the bathroo... read more
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we ... read more
I booked a room with 2 double beds as we were traveling as a family of 4. However upon entering the room, there was only 1 bed. I went back to the front desk , only to be told that the hotel is full and you booked through a third party hence they can’t guarantee the type of room you chose at the time of booking.
Business response:
Thank you for posting a review of your recent stay. We are sorry we were unable to provide you with the room you reserved. We will see what went wrong in your case. Your feedback is valuable to us as we are continuously striving to strengthen your experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.