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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad hotel Very bad
Business response:
Thank you for taking the time to review the hotel and your stay. I am so disappointed to read that you had such a poor experience with us. In response to your review, I will be working diligently with my staff to bring our rooms and hotel up to standard. Thank you once again for your review. We hope you will give us the opportunity to serve you better in the future.
Low Average Average room. POOR excuse for breakfast. Night desk not covered until 7:00 AM. Way over priced for what you get and don't get! Won't stay again!
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so sorry to read that our grab-and-go breakfast did not meet your needs, and that my night staff was unavailable at the front desk. Please know that I will be working with my night staff to ensure that we are more available to guests at the front desk moving forward. As well, your feedback on our breakfast selection will be useful to us as we continually work to improve our hotel. Thank you very much for sharing your experience with us. We wo... read more
Nice Outside, Bad Inside CONS: "Breakfast" was really just coffee, prepackaged muffins, and ugly fruit Housekeeping was an extra fee Towels were thin and rough No pamphlets or maps of the area available A/C worked only on certain settings PROS: Nice landscaping with plenty of grass and bushes for doggie visitors Great running/biking path right outside the hotel (go right then veer off right at the bridge for beautiful nature trails) Staff was very nice
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed to read that your air conditioning unit was not working properly and that our housekeeping policy, grab-and-go breakfast, and linens did not meet your needs. I will have my maintenance engineer inspect all air conditioning units to ensure that your experience is not repeated. As well, I will be sharing your feedback on our policies and amenities with upper management. I am grateful for the feedback you provided so we are able to continually ... read more
The staff was not helpful at all and any questions asked by me went unanswered or ignored. I then needed to extend my stay another night and the desk attendant Isael told me I had to do it online. Once online it stated there were no rooms available and I called down to ask if they in fact didn't have rooms. He told me they did have availability and when I explained what it said online he still insisted that I had to do it online he was too busy. I then checked out and went to another hotel that was more accommodating and muc... read more
Business response:
Michele - Thank you for taking the time to write a review of our hotel. I apologize that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to ensure this does not happen in the future. Thank you for bringing this to our attention. We hope that you will stay at our hotel, or any of our other brand locations in the future.
extremely bad Bad service, bad rooms, sheets and pillows are yucky!
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the poor service you received from our staff. To prevent this from happening again, my team is being re-trained to ensure quality service. As well, I regret to read of the cleanliness issues with your bedding. In response to your feedback, I will be meeting with my housekeeping staff to review cleanliness standards to ensure that your experience is not repeated. I am grateful for the feedback you provided so we are able... read more
Worst hotel ever stayed in. No cleanliness, no quality of service, hotel amenities limited, staff not at all supportive
Business response:
Amit - I appreciate you bringing your experience to our attention. I am so disappointed that the level of cleanliness throughout our hotel and level of service did not meet your expectations. Please accept my apology. I discussed your comments with the team, and we are going to strive to better our offerings for future guests to enjoy. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next t... read more
Some television stations were fuzzy. Food in the freezer. Shower curtain rod pulling out of wall, so, wouldn't stay closed. Air conditioning unit noisy. Staff was friendly.
Business response:
Mark – Thank you for taking the time to write a review of your stay. I’m so pleased to learn that our level of customer service met your expectations. Still, I sincerely apologize for the maintenance issues in your room. In response to your feedback, I will meet with the staff to review our maintenance policies to ensure your experience is not repeated. Again, thank you for the comments. We look forward to hosting you again in the future.
Room wasn't ready for check in. Wasn't able to check in until 4 PM only because they didn't have the room ready. Staff seemed surprised that we actually showed and had to scurry to get the room ready.
Business response:
Thank you for your feedback about your stay at our hotel. The situation you described about your room not being ready for check-in is truly regrettable. We are very sorry for your experience. Please know, I am reviewing our check-in procedures with the staff to ensure that this does not happen again. I really appreciate your bringing this to my attention. We hope you will give us the opportunity to better serve you the next time you are in the area.
I travel a lot and this is one of the worst hotels I have stayed in
Business response:
Stefanie - I appreciate you taking the time to write a review of our hotel. I am sorry to hear that you were not satisfied with your stay. We hope to have the opportunity to provide you with a better experience in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.