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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no glasses in room. all there was, towels and a bed
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance t... read more
Stay away; Spend extra 20 bucks Would not let me check in at 2. Ended up checking in at around 6; bed sheets were not clean as well as the towels. Garbage cans were not emptied. Almost threw up with the smell. Breakfast was a disaster. Only had few chewy bars, year old muffins and cold coffee. Worst stay ever.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Hotel California? I booked this room because we are from Richmond and had late flight coming in to DC and did not want to drive home. We got to hotel about 1130pm and had to wait for someone to come to open the door. When I was "greeted" he was rude and gave me the impression he was annoyed. After we got to the room, my boyfriend had to go back out to the car for something and was told by the same annoyed front desk clerk that he could not keep coming in and out! I did not realize I booked a room at the Hotel California! Nee... read more
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the service issues you experienced. To uphold our company’s high standards, I will be meeting with our front desk staff to ensure that each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience the next time you're i... read more
Dirt Pile Hotel lobby Dirty. Room rug very dirty. Someone's old shoes left under one bed. Counter service very slow. Would never return. Rank smell through out the hotel.Repairs done with duck tape.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
one night stay Couldn't tell what channels were on TV- very annoying. Tiny bars of soap.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our TV channel selection was not to your satisfaction. Still, I am glad to read that you had a satisfactory stay overall. Thank you for posting your review.
Not recommended. I was really disappointed with this stay. The room smelled like smoke even though it was suppose to be a smoke free environment. Half of the lights didn't work. No room type service. Even the smallest thing like getting fresh towels was left to me, going down to the front desk to 'swap' for new towels. Gross.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to your expectations. To uphold our company's high standards, I met with the staff, and we work to ensure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience wi... read more
Will never stay here again From check in to check out it is the worst hotel ever.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at this mission. As this hotel’s manager, I can assure you that your experience is an exception and we have shared your experience with the team to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand loc... read more
Pros: Clean bathrooms, clean comfortable beds. Cons: Bad service. No coffee machines or cutlery/utensils/plates in rooms, when you ask for them they give them to you at the front desk and you've to carry them on your own. Asked for sugar was informed they don't have enough! Settled on sweetener... One of the rooms (the one that my parents in their 70's were settled in) had soaking damp floors on one side of the bed (probably condensation from the Air Conditioner. Complained and was told that the only alternative they had was... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our rooms; however, we apologize that your stay was not to our company’s high standards. To uphold our company's high standards, we will be retraining our staff on our customer service and rooms inspection procedures. Your feedback is very important to us, so thank you again for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.