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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very disappointing location of the hotel was in a industrial park. while checking in three dogs ran down the hallway and my wife is allergic to dogs so she started to break out. we walked into the room and turned around and checked out and got another place to stay for our Anniversary. The hotel is nothing like the pictures. we are still trying to get a refund. Every time we call the General Manager she is out or she just stepped out. We will not stay at another Extended stay America
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Not first choice next time The stay was mostly satisfactory. The property is very heavily used, and the room had marks of that (e.g., chipped bathtub, absence of remote control for television). Despite not cooking in the room, when I returned the first night after a late meeting (around 10 p.m.)a cockroach was on the counter.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I will also make sure that we are implementing preventative maintenance procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportuni... read more
fine, but fine
Business response:
Thank you for sharing your experience with us. Please accept our apologies that we failed to exceed your expectations. Still, I am glad that we were able to accommodate your needs with a satisfactory stay. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
1st room was a mess, 2nd occupied, 3rd smoking I stayed in this nasty smoking room, as the hotel was fully booked & fees were non refundable. I will never go the this or any Extended Stay America again.
Business response:
I would like to start by apologizing to you for not meeting your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are closely monitoring our room inventory as well as thoroughly inspecting rooms prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide y... read more
will never stay there again I frequent extended stay and the metropolitan area frequently however this particular extended stay in Richmond was the worst one I've ever been in the rooms were horrible the condition was bad and they were not clean had a smell
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
I had an emergency need to stay.....so it was late when I checked in. I was tired, and cold. I had to stand outside for 10 minutes before someone let me into lobby. Then it took another 30 minutes to get checked in. I was beyond irritated.
It is what it is Went for business. None of the hotels in the immediate area seemed to have higher ratings for Old Town, *at least anywhere near the price range.* It is what it is, no one was rude; it's right next to the Metro and highway. Seems like the front desk clerk also handles other duties, so not always at the front desk. Friendly enough. Laundry room decent. Coffee okay, granola bars; fruit wasn't the freshest, apples and oranges. No one bothersome. Just not the nicest I've been to in the area.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
never stay again The was bad
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.