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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful service nothing but expensive motel by hour The hotel staff at front desk literally cussing as she decided to QUIT while I was needing paperwork printed, breakfast, invoice on Check out and to pay! Horrible experience. Breakfast was granola bar and coffee. Poor wifi. Loud hallways. No one cleaned room entire 3 days. Stole towels off the maids cart
Business response:
Alina, We sincerely apologize you had to witness such negative behavior by our staff member. This was an isolated incident as you can see by other reviews, we typically receive positive marks on our staff's service delivery. Our housekeeping suite service is conducted on a weekly basis unless requested by the guest and we are sorry if that was not communicated to you during the check in process. We invite you to come back so you can have the enjoyable stay you expect and deserve. Thank you for your feedback. General Manager
A cost effective DUMP! This was a place of choice for some time, until this stay. Over the past few months it has rapidly gone down hill. Dirty, the hallways and rooms smell of cigarette smoke, damp, the coffe pot they gave me had old coffee grinds with mold growing out of it. Disgusting. Unresposive and rude front staff. Both told me they would bring me a codffice pot and, after two hours, I went down, got the moldy one, went back down and got a new one. This was an aweful experience. NEVER AGAIN!!! HORRID!!!!
Business response:
Stephen, We value you as our loyal guest and appreciate your candid feedback. We have some improvements to make in our housekeeping department and are in the process of reviewing the protocols to get back on track and make sure our team is servicing our suites to our standards as well as our guest standards. We sincerely apologize for your recent dissatisfaction, and we hope you will give us another chance to show you we are committed to delivering a positive guest experience. Thank you, General Manager
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Business response:
Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing stay! Please come back and stay with us so we can provide you with a better experience! Sincerely, General Manager
DON'T EVER STAY HERE!! It was the most terrible experience at a hotel I have ever had!! First we arrive at the hotel which was fine until check in we checked in and they gave us our first room key YES FIRST ROOM KEY! we go to the room and try to unlock it only to find out that there was someone already booked to that room! so we headed back to front desk to let them know it was a mix up, they said sorry and gave us a new room so we head there and we tried to unlock it and the door was lock! why? because they had given us ano... read more
Business response:
I was disheartened to know that we did not live up to your expectation and I am truly sorry for the inconvenience you experienced. We are taking corrective steps so future guests do not encounter the same issues you detailed in your review. We are researching the information you provided about the refund for your early check in fee and we will have it resolved as quickly as possible. I hope you will accept my apology and consider giving us another chance to show you the outstanding service we strive to provide. Sincerely, G... read more
worst place ever Kept awake all night by people entering & exiting side door that had no lock or security. No staff overnight. Room had no accommodation, not a cup for water, or a coffee pot. Found the only trash can under the sink. What was suppose to be a non smoking room. I ended up w a headache & congestion, that would clear when I stayed out of the room. Wondered what was smoked in there. Never stay there again...
Business response:
We are sorry you had a less than pleasant experience during your recent stay with us. We apologize for the lack of communication at check in to inform you all kitchen ware items are upon request with the front desk. We are sorry your room was not fresh smelling and caused you some discomfort. Thank you for letting us know. It would be our pleasure to have you as our guest when you are in our area for our travels. Thank you, General Manager
Deplorable Had a reservation.... Room was not available Had to find another hotel at 1 am Staff is rude and unhelpful Amateur hour - don't waste your time or money on this trash heap
Business response:
Thank you for sharing this review. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thanks again for being our guest. Sincerely, General Manager
Do NOT stay here! Not what I expected for an Extended stay hotel. Room had a kitchenette but the fridge was old and dirty. You have to ask the front desk for utensils, plates, cups, things that are normally already in a room with a kitchen or kitchenette. (They didn't tell me this at check-in) Check out is at 11am which is fine but housekeeping came banging on the door at 930am. Saying check out? Didn't know if she was asking was I checking out today or now. I said yes I will be checking out today. I tell her checkout is at ... read more
Business response:
We want to thank you for the comments you provided about your recent experience at our property, and apologize for what was clearly an unsatisfactory experience. We do our best to share all of the information about our hotel and our amenities to each and every guest, we can always improve and we will do just that. We are sorry for the behavior of our housekeeping staff. This behavior is highly unusual, and we have addressed your comments with the staff to ensure they deliver excellent service, all the time. Thank you staying... read more
My worse hotel experience ever! When I arrived the front desk staff were very pleasant. I checked in with no issues. But, when I arrived to my room the smell of funk hit me like a ton of bricks. I immediately went to back to the front desk to request a new room to which I was accommodated. When I got off the elevator to the second room, there was a strong smell of marijuana in the halls and the key didn't work so I had to go back to the front desk. The key was fixed and I return to the room. This room did not have that funky... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.