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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommended if you want a clean hotel. They do not clean your room unless you stay for a week. Then they will clean it once, per staff. My shower had mold in it. My towels were thin and old. The halls and room smelled very musty. I asked for them to clean mold, they said yes and did nothing.
You Get What You Pay For... We arrived very late at night and most of the hotels in the area were sold out online. The pictures for this hotel are deceiving. When we arrived the air unit didn't work and toilet would not flush. After all day on the road, the last thing we wanted was to have to change rooms. When we contacted the front desk, the staff member was friendly and apologized and had to check to see if another room was available. The only available room had 2 beds (not comfortable) and was supposed to be non-smoking ... read more
Nice staff but the property needs TLC The hotel staff were friendly and professional but the property is run down. I also must have missed seeing a "grab and go breakfast" versus a complimentary. If you want an apple or granola bar and coffee I guess this would do for you. I didn't need a kitchen and I thought a studio queen would have a pull out couch but beside the queen bed we just had a standard desk type chair. I feel that the room was worth about half of what we paid for it.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am pleased to read about your great experience with our hotel staff. However, I am sorry to hear that you were not satisfied with our grab-and-go breakfast and the amenities of your room. In response to your feedback, my staff and I are working on ways to better serve our guests moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us a chance again to see the impr... read more
Terrible service Terrible service, room not clean . I will never be in this hotel again
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that the cleanliness of your room and the service you received did not meet your expectations during your stay. As this hotelâs manager, I can assure you that I will review your comments with my staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken ... read more
Disappointed We were very disappointed with the accomodations. We booked 3 rooms with one being for a supplier from Europe. We checked out after the first night due to the condition of the rooms.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you were disappointed with your accommodations. To uphold our company's high standards, we will work hard to bring our accommodations up to our companyâs high standards moving forward. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Never Again Room had a very strong smell and we had to ask to be moved. Desk agent was not very helpful or friendly.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your room had cleanliness issues upon check-in and that our staff did not provide you with professional customer service. To make sure this doesn't happen again, I am going to meet with my staff and use your comments as a training tool on the importance of room inspections and respectful customer service. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positiv... read more
Very clean but noisy and smelly... Booked a SMOKING room, so expected the smell of an ashtray. What we got was the smell of a nursing home that missed a cleaning or two; a couple cigarette butts; stale air; and maybe a little curdled milk. This was extremely odd since the place APPEARED to be VERY clean! Everything worked properly, and the only other issue was the wasp inside our window that the maintenance man had to come and kill because I am allergic to their stings and my significant other and child are terrified of inse... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am pleased to read your remarks about the cleanliness of our hotel and the friendliness of our staff; however, I am sorry to hear about the cleanliness issues you experienced. Please accept our sincere apologies. Your comments were reviewed by the staff, and we will work closely with our pest control provider to make sure your experience is not repeated. I will also make sure our front desk staff is retrained in order to make sure our staff cont... read more
Should not have waited to the last minute!!! Sheets were dirty. Room as low budget considering the cost. Hair was in the shower. You had to request utensils. No ice machine therefore you have to wait to make ice in the refrigerator. Bed spread did not smell clean. Not very sanitary. Would not stay there again. Rather stay in a motel 6.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness issues in your room is unacceptable. Please know that we are very sorry for your experience. I discussed your comments with the team, and we will review our cleanliness policies and procedures with the staff. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experie... read more
Not nice the Marriott, rude housekeepers, and the front door will not opening with your key card.
Business response:
Thank you for taking the time to give us a feedback of your stay. Please accept our sincere apologies that you received poor service from our housekeeping staff. Rest assured that we will look into the matter and coach our team to ensure that is not repeated. As well, I am sorry that your key card was malfunctioning. As this hotel's manager, I will be working with our maintenance engineer to investigate and resolve this issue. I am grateful for the feedback you provided so we are able to continually improve our hotel. We wou... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.