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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property had dirted laundry laying in the hallway next to various rooms. It had a full kitchen but no utensils in the kitchen. It looks like they only clean the hotel once a week. I was afraid to shower it didn’t look clean. This was a nice place but they need to hire more staff or something. It doesn’t appear they have enough people working in the housekeeping department.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and regret the inconvenience it caused. Your concern has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We value your feedback and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
No smoke detector in the room Shower curtain didn’t reach the edge of the tub so water ran into the floor. Carpets in the hall smell funny But the room was clean and comfortable, the service very friendly. The price was right
Business response:
Dear Susan, Thank you for taking the time to review your experience and let us know how we can improve. We are so sorry for the disappointing stay and for the issues with the smoke detector in your guest suite as well as the cleanliness issues you experienced. We have our engineering team doing a full inspection of all our suites as a precaution and we have relayed your comments to our housekeeping team as well. Thank you for again for staying with us and letting us know. Sincerely, Hotel Management
There was not a stocked kitchen we had to go ask for pans and dishes etc and they only had random items also our phone never worked and we told them 3 times.
Business response:
Kelly, thank you for the review of your stay. We are sorry for the maintenance issues you had during your stay and regret the inconvenience it caused. We also apologize this was not handled correctly and are taking measures to ensure the complete satisfaction of our valued guests going forward. Your concerns have been shared with the appropriate team to fix it immediately. We also regret the disappointment you had with our in-room amenities. Thank you for your feedback, and we hope you will give us another chance to demonstr... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 4.2 star rating with 1,366 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.