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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a business trip so the location and ammenities of the hotel were suitable for my plan.
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The staff was courteous but the bathroom especially was not as clean as it should have been. Although there were 3 of us (all adults) only one key card was issued which made things inconvenient.
Business response:
Rachel, we appreciate the review and we thank you for choosing Extended Stay America. Your comments were a pleasure to read; it is always nice having our devotion to service recognized! We value your feedback as it will help us improve our facilities moving forward. We hope to serve you again in the future. Sincerely, Hotel Management
Why this was our last stay at Extended Stay Air conditioner in room had to be replaced. Refrigerator was missing all of its shelves. Window screens (both windows) were torn with multiple holes. Hallway not vacuumed. Outside littered with pop/ beer cans. Cigarette butts and broken glass in parking lot. Staff was very pleasant.
Business response:
Ronald, thank you for your feedback. Although you liked our courteous service, we are sorry for the cleanliness and maintenance issues you had while here. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Ronald, thank you for your feedback. Although you liked our courteous service, we are sorry for the cleanliness and maintenance issues you had while here... read more
Customer service was mediocre and room was clean. Common areas were very disappointing and thilthy.
Business response:
Scott, thank you for sharing your thoughts about your stay. We are happy to know you liked your well-appointed room, but we are sorry for the service and cleanliness issues you had and the inconvenience it caused. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Ruiz-Sanchez Everything good. Need to do better job cleaning cans, cigarettes butts, and trash plus need signs for those with dogs to pickup after their dogs.
Business response:
Juan, thank you for being our guest at Extended Stay America. We’re glad to know overall you had a pleasant stay with us and that you were pleased with most aspects of our hotel. Please be assured that we have taken a note of your feedback, and we will be more diligent with our efforts moving forward. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Lors de la réservation, il était mentionné qu’il y avait le déjeuner d’inclus, alors que c’est faux. Le bain était noir. Pas de mouchoirs. Cuisinette dans la chambre mais aucun verre, tasse ou assiette.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
4 stars Janice was amazing great service and the young lady who worked 3-11 was also amazing really wish i got her name weekend morning staff was also great.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable and that you were impressed with the service provided by Janice. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
the staff that work the front desk do not know much about the area whn ask where places are in the ara they could not tell me
Business response:
Darrick, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Needs soundproofing... The person at the front desk was friendly, but was not helpful when it came to what was in the area. She did not know anything that was around. Also was in the room for about 15-20 minutes after dinner when we received a call from the front desk stating that there were multiple complaints made against us for noise. All we did was walk around the room. We were made to feel that all we were able to do was lay on our beds and not watch tv so that we were quiet the rest of the night. Our room was near the ... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 4.2 star rating with 1,366 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.