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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't like the continental breakfast service, too limited in choices.
Business response:
Thanks for evaluating your experience at our hotel. We are sorry for the disappointment you had with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
The property had a stove in the room but no utensils were provided.
Business response:
We are pleased to see you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure to accommodate you, and we look forward to seeing you again! Sincerely, Hotel Management
This property had dirted laundry laying in the hallway next to various rooms. It had a full kitchen but no utensils in the kitchen. It looks like they only clean the hotel once a week. I was afraid to shower it didn’t look clean. This was a nice place but they need to hire more staff or something. It doesn’t appear they have enough people working in the housekeeping department.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and regret the inconvenience it caused. Your concern has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We value your feedback and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
No smoke detector in the room Shower curtain didn’t reach the edge of the tub so water ran into the floor. Carpets in the hall smell funny But the room was clean and comfortable, the service very friendly. The price was right
Business response:
Dear Susan, Thank you for taking the time to review your experience and let us know how we can improve. We are so sorry for the disappointing stay and for the issues with the smoke detector in your guest suite as well as the cleanliness issues you experienced. We have our engineering team doing a full inspection of all our suites as a precaution and we have relayed your comments to our housekeeping team as well. Thank you for again for staying with us and letting us know. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,618 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.