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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Survived one night I travel a lot for work and usually I am very smart about planning. Unfortunately, time and deadlines got the best of me in this situation and this was the only hotel available during my business trip. I read the reviews and proceeded with caution; however, I never expected it to be worse than described. The service was fair. Everyone was nice but the location of the hotel is obscure--rather hidden in a corner lot next to the metro tracks. The hallways were grimmy and had not been cleaned as there was tras... read more
Business response:
Thank you for choosing us. We are sorry our location was not that appealing to you and also for the cleanliness issues you experienced during your stay. Your concerns have been shared with the team in an effort to improve our future guests' experience. We want to regain your trust and hope you will give us another chance in the future. Sincerely, Hotel Management
Breakfast is only muffins, granola bars, coffee an oatmeal (no hot water provided). Common areas are not cleaned regularly. Staff often away from front desk.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
OK Stay Nothing special about this trip, but the service was ok and the room was clean (as expected).
Business response:
Thank you for selecting us. We are glad you liked your well-appointed room and that you had a pleasant stay with us. Your feedback about your stay at Extended Stay America is appreciated, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing us and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,618 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.