Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Business response:

Thank you for posting a review of our property. I sincerely apologize for the billing issues you experienced. As this hotel’s manager, I can assure you that I have used your comments to coach our front desk staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town. 

Business response:

Thank you for sharing your experience with us. Please accept our apologies that our amenities were not to your satisfaction. In response to your feedback, we will work to make sure that we are clearly communicating our amenities during guest arrivals. Still, I am glad to read that we were able to accommodate your needs with our reasonable rates. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future. 

Business response:

I want to thank you for taking the time to post a review of your stay. I am thrilled that you found our hotel to be a great value! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! 

Business response:

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. 

Business response:

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.