This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
William, thank you for being our guest and for your wonderful ratings! Every team member here at Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. works hard to deliver a great guest experience, and we are glad you had a good stay. We hope you will visit us again the next time you are in the area. Sincerely, General Manager
Winter Meetings Trade Show We arrived late in the day, and the front staff woman, Kidset was very friendly and efficient in checking us in...3 rooms all prepaid with Expedia.
Business response:
Thank you for reviewing your stay at Extended Stay America - Alexandria - Eisenhower Ave. We are pleased to note that our location was the highlight of your visit and you enjoyed the outstanding service from one of our Front Desk associates. I will definitely share your compliments. We hope to welcome you back soon for another amazing stay. Sincerely, General Manager
Business response:
Thank you for taking the time to share your kind ratings about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. will be your first choice every time you visit this area. Sincerely, General Manager
Good Value for Money Spacious and comfortable room. Quick check in and Check out.
Business response:
Thank you for selecting Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future! Sincerely, General Manager
You get what you pay for. Room had very unpleasant lingering cigarette odor and specifically requested non-smoking room. Also, lots needs renovation- cabinets, stove top and bathroom sink to name a few. Refrigerator also had very loud humming noise that wouldn't stop. Employees were very pleasant and helpful. Overall wasn't terrible for 1 night stay, but location definitely needs some overhauling and don't know if I would pay to stay here for more than a day or 2.
Business response:
Thank you for being our guest. We are glad you enjoyed your overall stay and that you liked our courteous associates. However, we are sorry to read you were inconvenienced by maintenance issues in your room. We have shared your review with our maintenance team to be sure the issues are resolved. We are grateful for the feedback you provided and hope you will choose to stay with us again. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
We appreciate your business. Ratings like yours help show we are doing things right. Thank you for staying at Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. We would love to welcome you back the next time you are in the area. Sincerely, General Manager
They don't honor requests-customer service awful! I had one of the worst experiences with customer service ever this last stay. I have written a long email to corporate office regarding the need for training staff.
Business response:
Write your comment.Thank you for staying with us and sharing your comments. It’s good to know you had an overall pleasant stay. However, we are sorry you didn’t experience our staff at their best during your visit, and they failed to meet your expectations. I have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you again for being our guest and we look forward to serving you again in the future. Sincerely, General Manager
Poor value for money spent Toilet in room only successfully flushed once in every ten tries. Free breakfast consisted of one granola bar. I decided not to fight my husband for it. When I complained, I was told it was a "grab and go" breakfast. None of the advertised muffins or fruit were available.
Business response:
Thank you for staying with us and providing your comments. We are disappointed you felt the cost of your stay was not in line with the value you received. We work hard to provide value with our amenities and well maintained suites, and we apologize for falling short in this regard. Thank you for bringing your concerns to our attention, so we can continue to improve our facilities. We hope you will visit us again soon and enjoy a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,618 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.