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Extended Stay America - Washington, D.C. - Alexandria - Landmark
- Hotels
- Alexandria, VA
About this business
Location details
205 N. Breckinridge Pl., Alexandria, VA, 22312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place in very sketchy part of town, dirty, broken kitchen appliances, staff rude, SMELLED!!! DO NOT STAY
Business response:
Dear Victoria Lee, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have ... read more
The room was not clean the linens didn’t look clean and the hallway had dust bunnies chasing me down the hallway. My first indication that I had made a horrible decision in staying here was signs in the parking lot stating “Don’t leave valuables visible in your vehicle”. Avoid! Avoid! Avoid!
Business response:
Dear Tammie, We apologize for the cleanliness concerns you encountered during your stay. Your comfort and safety are our top priorities, and we regret that we fell short of your expectations. We appreciate your feedback as it helps us improve and maintain a secure and clean environment for all our guests. We would appreciate you giving us another opportunity to provide a better experience on your next visit. Thank you for sharing your observations, and we will continue working to enhance our services.Sincerely,Hotel Manageme... read more
It took 20 minutes for someone to come to the front desk to check-us in. He did not say a word and our keys did not even work.The hallways were littered with trash and there were other people with their hotel doors open, cooking food in the hallways, and going from room to room. It was very loud and the rooms were not sound proof at all.
Business response:
Dear Taylor, Thank you for sharing your candid feedback. We are disappointed to learn about the inconvenience you experienced upon arrival, including the room key not working, the cleanliness of the property, and the noise from the neighboring guests. We aim to provide excellent customer service from the time of check-in, a comfortable, fresh environment, and a restful night’s sleep; we sincerely apologize this was not your experience, and we will address this with the maintenance team and the housekeeping team so that they ... read more
No ice machine, was directed to the 7-11 around the corner, TV had a big crack in it, couldn't view clearly, breakfast was not available although it said breakfast was standard.
Business response:
Dear Stewart, Thank you for reviewing our hotel. Providing only the highest level of hospitality is our main focus; therefore, we apologize for not meeting your expectations in other areas of opportunity during your stay. We appreciate the details you have provided us regarding the issues you encountered during your visit. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate y... read more
The property is not clean at all
Business response:
Dear John, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Never again Room was old and unclean, hairs in bathroom
Business response:
Dear Peter, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Receptions were berry rude
Business response:
Dear Nasser, We are sorry for your issues with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Landmark
How is Extended Stay America - Washington, D.C. - Alexandria - Landmark rated?
Extended Stay America - Washington, D.C. - Alexandria - Landmark has a 3.4 star rating with 1,604 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Landmark open?
Extended Stay America - Washington, D.C. - Alexandria - Landmark is open now. It will close tomorrow at 12:00 a.m.