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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly and helpful staff.
Business response:
Dear Sue, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to read when our efforts are recognized. Our goal is to create a loyal customers who will return at every opportunity. Thanks again for your review, and we hope to welcome you back the next time you travel to the city. Sincerely, Hotel Management
Overall, property was well kept. Inside was clean. Room was clean but in need of some minor repair. Loose shower curtain bar, dripping faucet in kitchenette sink. But satisfactory in and out.
Centreville extended stay Very clean great location very quiet
Business response:
Dear Lanara, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I have been traveling for 30 years. I can only speak for my experience; my room was extremely clean. Very well done. New living area furniture and bathroom fixtures. Even though there may be long term residents, by 10 pm it is dead quiet. I have been staying at extended stay America for several years, again they did not disappoint
Business response:
Dear Cari, thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our hotel. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you once more. We look forward to hosting you again on your next visit to Manassas. Sincerely, Hotel Management
A smoke smell was in the air always. No one was At the front desk the whole time we were staying there. The cleaning lady checked us out.
Business response:
Dear Sonia, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
What a great place to stay. Rooms are very clean. Only complaint was that the pillows were terrible! Remember to bring your own. Will continue to use this hotel when we visit family in Centreville. Kim at the front desk went out of her way to make our trip a great one!
Business response:
Dear Alison, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. However, we are sorry that you did not like the comfort of the pillow. Your remarks have been shared with the housekeeping team. Thank you for the kind comments about Kim. We are lucky to have her as part of our team. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
The room was dirty and smelled of cigarette smoke, even though they are non-smoking rooms. There were ashes and a yellow substance on the bed sheets. Smear marks on the doors. Ashes in and on top of the freezer. An eaten watermelon rind in the fridge. Mustard on the fridges door handle. The toilet seat was not properly secured. And the towel rack was not properly secured to the wall.
Business response:
Dear Guest, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are committed to making sure this does not happen again, and we are grateful for your patience during your ti... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,650 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.