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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No at the hotel to check me in when I arrived mid afternoon. Had to call and then they came in a few minutes later. The lobby of the hotel smelled bad. The bed wasn't very comfortable, and after a few minutes of lying on the pillow my eyes started to burn and itch, so I slept the rest of the night with a towel over the pillow. Although some of the towels had stains on them, so I'm not sure this was much better. Almost no water pressure in the shower. Overall, you get what you pay for. It's pretty cheap to stay there, and gu... read more
Business response:
Allison, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Do not stay Horrible room
Business response:
Peter, please accept my sincere apologies for your unpleasant experience you had with your room and regret the inconvenience it caused. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not what you encountered. I will share your concerns with my management and staff so they can take the necessary steps. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
Needs an update. Outdated. Carpet was thin. Bathroom was old. Amenities were scarce. There was absolutely nothing in the kitchen. Not even a spoon.
Business response:
Liisa, we appreciate you being our guest. We apologize for not living up to your expectations. I will share your feedback with my entire team and will use it as a training tool in an effort to improve our service and facilities moving forward. Please know that our brand standards require us to keep kitchenware at the front desk. We regret the inconvenience caused and hope you will provide us another opportunity to serve you better in the future. Sincerely, General Manager
Hotel for week of Graduation ceremonies Problems: we booked a non-smoking room for six nights. We stayed only one night because the room smelled of smoke (especially near the window, where evidently a previous person thought they could get away with it if they opened the window). The Manager initially refused to authorize refund of the remaining 5 nights. He eventually did refund ONE night of the remaining five. My wife and I frequently visit that specific area, but will have to find another Hotel later this summer when we r... read more
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. S... read more
Great location, poor housekeeping. We arrived to find a dirty room. The bathroom had not been cleaned and the floor had not been vacuumed. No towels, soap, toilet paper...we had to go down to the front desk and request it. There was not a complimentary breakfast because their food order never arrived. We were told that the cleaners only work 2 days a week therefore we didn't get any services for the 3 days we were there.
Business response:
Lori, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intru... read more
The hotel staff gave us a hard time checking in and checking out!
Business response:
Cecilia, we regret the behavior of our associates, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all the staff members, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider giving us the opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Room smelled like dog. Cheap hotel option. You get what you pay for. Not easy to arrange late arrival.
Business response:
Ben, I apologize for the disappointing stay you had with us and, we are sorry we failed to provide you with an exceptional visit you deserve. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and stay. Sincerely, General Manager
will never stay here again We booked our room online through Expedia.com, we pain for the room with breakfast, when it came down to it, the coffee was the only thing was served. We were told breakfast (muffing, pastries) were not delivered, therefor there will be no breakfast. Hotel room was outdated, bathrooms were very dirty, shower head looked like it was gonna fall out of the wall. No coffee maker in a room, not even plastic cups for drinks. We didn't pay a lot for the room, but I know for sure we could of got a better p... read more
DO NOT STAY HERE!!!!!! Was attending a wedding this past weekend. The reviews were mostly positive. When we arrived after a long 7 hour drive. The women at the desk told us that we did not have a reservation. After some time, She was able to find it. She stated that the system between extended stay and expedia has been messed up. Finally got into our room to find a out dated looking room. We both were kind disappointed but we were tired so at that point did not care. My wife had then pulled back to blankets due to how the ro... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,535 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.