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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled awful! The room smelled like old Indian food and body odor. The air wasn't on when I checked in, which made it even worse. There were ants on the A/C unit and on the desk next to my bed. Also, the receptionist was sleeping in the lobby at 6:00am when I wanted to check out so I just left my key on the desk and left. Not a good experience. I would not recommend it.
Rude Service when I arrived at the hotel, the front desk guy that came out was very rude. I told him I needed to check in and he replied he was booked. I told him I had a reservation. He told me they were sold out, turned his back walked away towards an office door & closed it behind him. I was astonished by what just happened. I called him on the phone & he would not stop saying he was sold out and was raising his voice. I then called Hotels.com and told the rep what just happened. He resolved the situation beautifully. Onc... read more
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the behavior of my employee who worked during the time of your arrival. I am going to assure that this does not happen again in the future. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Don't waste your money. This is not a hotel! Do not expect your room cleaned, except when you leave. For a suite, do not expect dishes, plates, glasses, silverware, etc. You will not get it. Your room is large, empty and void of amenities. Would have been better to stay at Motel 8.
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the ill communication of our housekeeping policy and amenities we provide. To uphold our company's high standards, we will provide better communications about our housekeeping policy and amenities we provide moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
We don't recommend The hotel location was great. Unfortunately the hotel itself was lackluster. The room smelled horrendous (like cat urine or after a frat has a party on carpeting that has never been changed) and a majority of the towels were dirty. We did not call for them to send more towels because we wanted to just get out versus prolong our visit. The front desk man was nice and when we voiced our complaint about the horrendous odor he offered another room which was unfortunately a smoking one (because the other rooms ... read more
Business response:
I appreciate you bringing your experience to our attention. I am happy to read your remarks about our location and front desk representative. However, I am very sorry that the status of the room and amenities were not satisfactory. To prevent this from happening again, my team will provide a better inspection of the room prior to arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not a good experience Some how I ended up in smoking not by choice but by mistake, front desk could not change it because no rooms available to change. No big deal all I wanted to was sleep before my overnight project at work. Room was very smelly dirty, smoke and sweat. The blankets were smell like if they did not change them from the previous smoker guest. I don't smoke my hair and clothes ended up smelling just like if I was the one smoking.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you were provided a smoking room in the condition that you mentioned. In response to your feedback, we will do our best to provide you with different accommodations if we are able to. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Visiting family Had to wait for service for quite a while when we got there, but he was pleasant. Bathroom was dirty. I used a cloth and towel to wash scum off of vanity and there was garbage on lower shelf that apparently missed garbage can but wasn't detected during "cleaning". Shower pressure and temperature was very disappointing. Lukewarm at best. Kitchen was not stocked with any dishes etc. as brochure advertised and fridge leaked water on floor on last night. One of biggest disappointments was breakfast. No fruit, pas... read more
Dirty and bad service. Don't bother staying here. Horrible wifi. You have to pay extra for fast wifi. Bedding and bathroom were dirty and I'm not a picky person. No room service or garbage pickup for stays less that 8 days. You have to get towels at the front desk and hope they are clean.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I will also work with our service provider... read more
Horrible We ask for non smoking rooms and we were put in a room that smelled like cigarettes and weed. We got a new room but the hallway smelled like cigarettes and weed and we couldn't even walk through the hallway without coughing...never going there again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also make sure we are clearly communicating our smoking policies as well as frequently walking our property. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you ... read more
Disappointed Family living next to me with unruly children and wifi was terrible. Slow and picked up a virus.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are better monitoring our noise levels to ensure that each guest has a comfortable stay. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,535 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.