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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor "accessibility" My mother and I had requested an accessible room. That is not what we got. There was no hand railing by the toilet, and it had a tub/shower rather than a walk in shower. Also, we were on the 5th floor. If there was a fire, how would my mother get out of the building if we can't use the elevators. Other issues : no shampoo or conditioner in the room, no TV channel guide, and no information about local restaurants. I was given shampoo and TV channel guide when I asked for one. I can say the staff was frien... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the disappointing experience regarding your room type. When booking through a third party website such as Hotels.com, room types are not guaranteed, although we do make every effort to accommodate all requests. We apologize again for the inconvenience, and we hope you will give us another chance in the future. Hotel Management
Horrible The room was nasty, cockroaches everywhere. Hallways smelt like cigarettes and the fire alarm in our room was covered in aluminum foil. Which is a big safely concern.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
First room had no running water in toilet, second room had broken table lamp lying in pieces on table and third room had bed bugs. I gave up in frustration and move to a different hotel. I would not recommend this hotel to anyone. Don’t stay here!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Please know that we have st... read more
Glad it was only one night
Business response:
Carol, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Don't stay here!!! This hotel has horrible customer service. I asked one front desk agent if the hotel had an ice machine. By his demeanor I could tell he was annoyed and responded by given a very stern "no". Another time while I was leaving the hotel. I observed a female guest ask about breakfast. The front desk agent advised her to go McDonald in a very aggressive manner. I found a condom wrapper and hair between the mattress and box spring. I also found trash in the dresser drawers and a sock underneath the bed upon chec... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
They said include breakfast. But they give coffee They said include breakfast. But they give coffee and finger size muffin only. And also when I ask towels but they said bring the used towel and exchange them. Terrible experience. But if I want to cook inside room at the hotel it is good because each room have microwave and elextric cookware.
Business response:
Gerald, we know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with our brand leaders to consider while planning the menu in future. We hope you will give us another opportunity to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel management
Not a good experience No cleaning crew No new towels provided
Business response:
Greg, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, General Manager
Not accomadating The rooms weren't filled up. After butchering the app booking I tried to get the hotel to refund me after rebooking for a different night. The manager refused to give me any kind of refund. I pay'd two times the nightly rate for a one night stay. The "vending room" that they showed me where it was located, didn't even have the vending machines on. Just not a 3star hotel in my opinion.
Business response:
Michael, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going forward. If we can be of any further assistance, please don't hesitate to reach out to our front desk. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Look for a better place! Non smoking rooms are smoked rooms. They do not verify the functionality of things in the rooms before assigning them. Ask for things for the kitchen and even though they were provided, they were not provided well washed. I almost vomites my guts when I openned the plastic box. Get a better hotel or pay more. Its worth it!
Business response:
Thank you for your stay and for taking the time to post your review. We apologize for cleanliness issue you came across and have shared your concern with our team to ensure cleanliness of the suite, amenities, and hotel, as a whole is maintained always. We hope you will consider giving us a second chance so you can experience the service you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,535 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.