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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Male staff broke in while I was there. One of the staff broke into my room while I was in it. They knew I was in the room. Another staffer had to fix my bathroom, & had left less than 10 minutes before. They knew I was alone. He still broke into my room.
Business response:
We are so sorry for the difficulties you experienced with the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Ok, if you are looking for just a bed to sleep... This is probably for you. The expected amenities were a little lacking.
Business response:
Steve, we are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Had no idea it was a pet friendly hotel. Dogs every where! My room smelled like dog and not in a good way. Bug bites on my ankles in the morning.
Business response:
Thank you for your feedback regarding your stay. Please accept our apologies for the cleanliness issue you experienced in your room and for the inconvenience you had due to it. We have asked our housekeeping team to deeply clean the suite in order to remove the smell from it. We're also working with our pest control provider to modify our treatment program to prevent future uninvited guests such as these. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The bed had hairs on the sheets, stained top sheet. Room smelled terrible. Bathroom was not clean, there were black specks of something in the sink and tub. We were staying for 5 hours and heading on our way, no time to complain and have the room cleaned because we needed to sleep...which barely happened because we laid down the towels on the bed to lay on.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Absolutely terrible hotel. No WiFi. Noisy. Will never stay in this chain any more
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
terrible there are holes in the bed sheets and smelled of odor. debris in bed. room has an odor. carpet was not clean. bath tub had stains and something pink and sticky. when i turned on the ac it smelled of mold. seemed like the person checking you in did everything. waited about 20 minutes to check in.
Business response:
Thank you for being our guest. We were disappointed to read your feedback, and we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,575 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.