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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Family living next to me with unruly children and wifi was terrible. Slow and picked up a virus.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are better monitoring our noise levels to ensure that each guest has a comfortable stay. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Never Again! Unacceptable not having the Parking lot plowed until 4pm on Sunday!!! The Hotel should have accommodated people better. Check out was noon and no plow till 4pm. So I had to sit in the lobby trapped. No coffee to offer, no tv to offer, or a room. Should have been able to stay in my room free of charge till your company plowed the parking lot. Never staying at your Hotel again!!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is truly regrettable. We are very sorry for your experience. In response to your feedback, I am going to contact our outside vendor and corporate office to ensure that we are handling these situations more effectively in the future. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
horrible
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not The Best We had to stay here last minute and the room was very dirty when we checked in at nearly 11:00PM, I wouldn't stay here again.
Ok for a overnight stay. The Internet was unusable. The Phone is the Room did not work - So no wake up call or calling the reception for anything. Had to go down to the reception.
Business response:
The feedback provided in your review is much appreciated. I sincerely apologize that our Internet and phones were not working during your stay. To prevent this from happening again, my team will monitor the status of our Internet and make sure the room phones are functioning properly prior to guest arrivals. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Bad I hate it never been in a hotel that bad dirty coffe was bad
Fourth of July weelend I booked this hotel for the Fourth of July weekend. When I got to the hotel they told us we couldn't check in till later, after we have been on the road for over 8 hours. I was very upset and tired at this point. They got us into 2 rooms but 1 was not correct because it wouldn't be clean till later that day. The lady working the front desk had the guest of the 2nd room I booked sign a paper to charger more for the incorrect room they put them in. The hotel visit really set back the trip a lot & I was n... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you had to wait to be checked in. Your comments were reviewed by the staff, and we will do our best to monitor our room inventory and improve our check-in process to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
The third floor has a long term guest.... That person cooks food and I will not name the culture that stinks to high heavens. You come off the elevator and the hall reeks. We had to ask the front desk to open the hallway windows - and they had been aware of this issue! They said "it will be hot in the hall". So what! Also, no room attendance whatsoever - we made our own crappy bed and no trash was taken out. If you need "fresh towels", you need to ask the front desk for small squares of cheap towels. And let me mention, the ... read more
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that your stay did not meet our company’s high standards. To prevent this from happening again, my team will make rounds when possible through the interior and exterior of the hotel as well as working to shampoo and freshen the hallways and carpeting. Please know that guest safety is our first priority, and I will be taking steps to ensure that each guest has a comfortable stay. Additionally, we provide housekeeping services to guests staying e... read more
Décevant Odeur très nauséabonde dans la chambre et le corridor. Je ne recommande pas cet hôtel.
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,575 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.