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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I scheduled the wrong date and they would not let me change the date. I, therefore, paid for TWO nights and only needed one. The website said I could cancel as long as it was before 6pm the day of the reservation. I will most likely not stay at this hotel, nor book with Expedia ever again. You have lost my business.
Business response:
John, we are sorry for the inconvenience you faced with the reservations booked through a third-party website. While we understand your frustration, we suggest you reach out to the third party for any assistance. We hope you will reconsider and will give us the opportunity to make it up to you in the future. Sincerely, Hotel Management
Watch your credit card. Charged me even though the room was booked and prepaid by the business. Had to dispute charge. They would not take my hotel reservation number after i showed them the confirmation mail. Water was not hot. I got cold after 5 minutes in the tub, and this was after i received help in trying to get hot water. Room was clean. Bed was comfortable.
Business response:
Thank you for reviewing your recent stay. We are sorry for the unpleasant experience you had at the time of check-in. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We will also share your comments regarding the water temperature with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Ma... read more
Northern Virginia is always a lovely place to visit in the winter months when the windchill is biting.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was close to what I needed. Cost effective for my needs.
Business response:
Thank you for being our guest. We are glad you loved our convenient location and found us to be a great value. However, we are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
The rooms smell like old and the guy at the frontdesk looked like
Business response:
Thank you for staying with us. We are sorry for the odor you experienced and regret the inconvenience it caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We appreciate your feedback and hope to make it up to you in the future. Sincerely, Hotel Management
Shabby room. Maintenance poor. No lights. Desk staff was helpless.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are especially concerned you did not feel our associates handled your situation professionally. Your review has been shared with our front desk team to ensure we are providing a great experience with us. We urge you to choose us again as we are confident your next stay will be a much... read more
The "poor rating" reviews are spot on I took a chance after reading the poor reviews - big mistake! The place isn't getting any better, despite management saying they fix things. Like others, here's what I experienced: Sticky floors Cigarette burns, comforter and chair (in a nonsmoking room) Full trash can in kitchen Previously soiled sheets, complete with hair Furniture with stuck drawers (unusable) Broken shelves in the closet Getting to walk through smokers within 10 feet of the door upon every enter and exit (supposed to... read more
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your room while you were here. Your feedback regarding the cleanliness issue has been discussed with the housekeeping team and their head so that we ensure we always deliver a comfortable stay to all of our guests who walk in our doors. We also regret knowing you were unhappy with the condition of the furnishings and your concern will be shared with the appropriate individuals to improve our future... read more
Like something from a travel comedy. The room always smelled bad and was humid for some reason The bathroom sink leaked. The fitted sheets which had stains didn't fit the bed. My second day there my keycard stopped working. And who in this day and age charges for wifi?
Business response:
Thank you for your review. We apologize for the difficulties you encountered in your room and for your disappointed with the fee we charge for the enhanced Wi-Fi. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams to fix the problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.