This profile has been claimed by the business owner or representative.
Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shabby room. Maintenance poor. No lights. Desk staff was helpless.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are especially concerned you did not feel our associates handled your situation professionally. Your review has been shared with our front desk team to ensure we are providing a great experience with us. We urge you to choose us again as we are confident your next stay will be a much... read more
The "poor rating" reviews are spot on I took a chance after reading the poor reviews - big mistake! The place isn't getting any better, despite management saying they fix things. Like others, here's what I experienced: Sticky floors Cigarette burns, comforter and chair (in a nonsmoking room) Full trash can in kitchen Previously soiled sheets, complete with hair Furniture with stuck drawers (unusable) Broken shelves in the closet Getting to walk through smokers within 10 feet of the door upon every enter and exit (supposed to... read more
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your room while you were here. Your feedback regarding the cleanliness issue has been discussed with the housekeeping team and their head so that we ensure we always deliver a comfortable stay to all of our guests who walk in our doors. We also regret knowing you were unhappy with the condition of the furnishings and your concern will be shared with the appropriate individuals to improve our future... read more
Like something from a travel comedy. The room always smelled bad and was humid for some reason The bathroom sink leaked. The fitted sheets which had stains didn't fit the bed. My second day there my keycard stopped working. And who in this day and age charges for wifi?
Business response:
Thank you for your review. We apologize for the difficulties you encountered in your room and for your disappointed with the fee we charge for the enhanced Wi-Fi. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams to fix the problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Avoid this hotel! Too late for me- save yourself This hotel keeps minimal staff on site, services the rooms less than once per week, and offers only token amenities. The public areas of the hotel are squalid. The claimed amenities are laughable; the "breakfast" included with the room rate is a bin of granola bars labelled "Please only take one." Coffee makers and other features that are standard for most hotels can be requested, but only if one can find a member of the staff... and then are subject to availability and can ta... read more
Didn't know... Scary and horrid.
Business response:
James, thank you for choosing our hotel for your stay. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was extremely disappointing. Staff was cordial. Coffee was great. Breakfast was vending machine quality celophane wrapped muffins and snack bars. Carpet in common areas and guest rooms was filthy. My feet and shoes stuck to the floors in the kitchen and bath, but housekeeping was an additional fee. Threadbare bedding. Stained upholstery. "Closet" featured a curtain rather than a door.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room was filthy, stains on headboard. Heat wouldn’t work, cable tv that was blurry in the 30 something channels with the top channel being TBS. breakfast was a granola bar and bad coffee to go. Wouldn’t have been so bad if I was paying for a $30 hotel, not over $100 hotel.
Business response:
Please accept our sincerest apologies for the cleanliness & maintenance issues you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Manageme... read more
My reservation was cancelled and no other rooms were available in a 30 mile radius. I slept in my car in the parking lot of a Target that night, despite having paid in advance.
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.