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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the room was not clean and there were roaches
Business response:
Thank you for your review. We sincerely apologize for the inconvenience you experienced in your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. Also, we have contacted our pest control provider to address the issue as soon as possible. We hope you will give us another chance to redeem ourselves on your next trip in near future. Sincerely, Hotel Management
Nasty Property has been well worn out. From the lobby to the elevator then the hall to the room. Once in the room it didn’t stop there.The comforter needs to be tossed in the trash. Desk chair needs to be replaced. The refrigerator both inside and out shows use and abuse. Towels were rags, washcloths were brown from previous use.Carpet had trails from dirt & wear. The unique smell was offensive. Unless you are desperate stay away from this place. Just too beat up here.
Business response:
Rick, thank you for taking time out of your day to share feedback. We know traveling is not always easy, and we are sorry we failed to make you as comfortable as possible. Your comments were shared with our team in an effort to prevent such mistakes going forward. We are truly sorry and hope you will consider staying with us again so we can extend the level of hospitality we are typically known for providing. Sincerely, Hotel Management
Filthy & Stinks Filthy hotel, broken toilet cover & curtain. Missing ironing board. Same trash in thehallway for days. room 224 strong urine smell, switch to 3rd floor. Muddy stairs tge entire time. Really gross hotel.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Adnan, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Place is filthy!
Business response:
Thank you for feedback of your recent stay. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sinc... read more
Business response:
Ashley, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Disgusting! This was the worst hotel I have ever stayed at. Staff was rude, room was filthy. Very disappointing!
Business response:
Sue, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We deeply regret the inconvenience caused, and please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
I booked a NON smoking room. I got to the hotel late as my flights were delayed. I asked the front desk person (really the night auditor by that time - 2 a.m.) if he can still provide a non smoking room. He said yes. He put me in Room 134, a handicap room, which is fine, but as soon as I open the door the smell of smoke was horrible. If that is a non smoking room, then people are all going there to smoke anyway. It was awful. I was too tired to hassle with it and ask for a new room as I was tired from my trip. But either the... read more
Business response:
We're terribly sorry for our shortcomings at the front desk during your stay with us. A first impression often sets the tone for the entire visit, and this is definitely not the impression our guests should have of our hotel. We clearly missed the mark, and we want you to know this is not our customary way of greeting a guest. Your comments are very much appreciated, and we will take appropriate steps to ensure a better experience in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely... read more
exactly what you would expect - downscale hotel with helpful but overworked staff.
Business response:
Ralph, thank you for evaluating your experience. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.