This profile has been claimed by the business owner or representative.
Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ashley, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Disgusting! This was the worst hotel I have ever stayed at. Staff was rude, room was filthy. Very disappointing!
Business response:
Sue, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We deeply regret the inconvenience caused, and please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
I booked a NON smoking room. I got to the hotel late as my flights were delayed. I asked the front desk person (really the night auditor by that time - 2 a.m.) if he can still provide a non smoking room. He said yes. He put me in Room 134, a handicap room, which is fine, but as soon as I open the door the smell of smoke was horrible. If that is a non smoking room, then people are all going there to smoke anyway. It was awful. I was too tired to hassle with it and ask for a new room as I was tired from my trip. But either the... read more
Business response:
We're terribly sorry for our shortcomings at the front desk during your stay with us. A first impression often sets the tone for the entire visit, and this is definitely not the impression our guests should have of our hotel. We clearly missed the mark, and we want you to know this is not our customary way of greeting a guest. Your comments are very much appreciated, and we will take appropriate steps to ensure a better experience in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely... read more
exactly what you would expect - downscale hotel with helpful but overworked staff.
Business response:
Ralph, thank you for evaluating your experience. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Horrible experience Dirty, smelly, weird place There is no continental breakfast - cold coffee and little breakfast bars Essentially no room service Staff is wacko and rude - there is no good morning, good evening.... This is not a 2.5 star - barely 1 There's a weird fat guy that sits in the lobby daily - creepy!!
Business response:
Eric, It is unfortunate to know our complimentary grab and go breakfast had such a negative impact on your stay with us. Typically our guests have their meals in their fully equipped kitchen suite, but we know how important it is to begin each day with at least a snack. We will share your feedback with our brand leaders to consider when selecting new offerings. Now that you are a bit more familiar with our style of hotel, you will select to stay with us the next time you are in our area. Thank you for your feedback. General ... read more
The desk attendant couldn't figure out how to give me a receipt although I paid at the hotel. He said "I see it, now it disappeared" and he wouldn't try to find it any more. He then just said it'll be emailed, but he didn't know where it would be emailed to??? what??
Business response:
Timothy, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Close to Dulles. That's about all the positive things I have to say.
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
2 Hours to Check In Even though I had a confirmed reservation, it took over two hours to check in...was first sent to a room, twice at 1am, that someone else was already staying in. When the desk agent did not believe me he went to the room and used his key to open the door. Yup, confirmed someone else was in the room. He took so long to resolve the issue, at 2am I finally laid down on the lobby floor to sleep until he found a room for me. He was calling rooms at 1am, waking other guests up, to try and find an empty room. He... read more
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area... read more
Business response:
Donald, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.