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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very quiet. Kitchen & bathroom needs to be completely renovated.
Our Flight was delayed by 2 hours. When we arrived at the Hotel, the fronts desk wasn't staff. Sign said, dial 0. When I dialed 0, the phone at the desk rang and rang. After about 30 min. a clerk showed up.
Business response:
Dear Ian, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced upon your arrival. A delayed flight is stressful, and waiting for assistance at our front desk only adds to your frustration. We regret that our service fell short and assure you that we are addressing this issue to prevent it from happening in the future. Your feedback is valuable, and we appreciate your patience. We hope to welcome you back for a smoother experience. Sincerely,Hotel Management
Good stay - not a hotel, some amenities missing (ice machine) - excellent room , outside lounge areas , closet
While my stay at the hotel was enjoyable overall, there were a couple of minor drawbacks. The lack of weather seal strips on the entry door allowed smoke and noise from outside to enter the room, creating a slight odor that lingered for a few minutes. Additionally, the cleanliness of the bathroom could have been improved, as there were some cleanliness issues, such as urine stains on the exterior of the toilet. Despite these small issues, the hotel provided a comfortable and pleasant experience.
Business response:
Dear Oscar, Thank you for sharing your experience with us. We appreciate your feedback and are glad to read that you found your overall stay enjoyable. We will take note of your comments regarding the entry door and bathroom cleanliness to ensure we continue to improve our services. We are delighted that despite these inconveniences, you still had a comfortable and pleasant experience with us. We look forward to welcoming you back for another visit in the future.Sincerely,Hotel Management
Their service weren’t good. I stayed 9 nights, no one came to clean my room or change the towels. Breakfast was very limited and after 49 minutes of starting just coffe was available
Business response:
Dear Afsaneh, We appreciate your feedback and apologize for any inconvenience you experienced during your stay at Extended Stay America. Providing excellent service and amenities is our priority, and we regret falling short. Your comments are valuable, and we will address them internally to ensure a more satisfying experience for our guests. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,382 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.