This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lack of cleaning An initial 6 day. No room cleaning. Extended 3 days and still no room cleaning
Business response:
Dear William, Thank you for your feedback. We’re sorry to hear about the issue with room cleaning during your stay. While our extended stay properties have different cleaning schedules, we appreciate your comments and will review them to ensure our procedures are clear and meet guest expectations. Your feedback is valuable to us, and we hope to provide a better experience on your next visit.Sincerely,Hotel Management
This property is worn down. It's conveniently located but there are certainly no frills. The walls are thin and it's very dated. On the plus side, the AC worked like a charm and the mattress was extremely comfortable! The convenience of the kitchen is a bonus, too.
Business response:
Dear Laryssa, Thank you for your feedback. We’re glad to hear that you appreciated the convenient location, comfortable mattress, and the functionality of the AC and kitchen. We understand that some aspects of the property might feel dated, and we are committed to continually improving our amenities. Your comments are valuable and help us in our ongoing efforts to enhance the guest experience. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Excelente ubicación, cerca de malls y restaurantes. Transporte público en la puerta prácticamente. Acceso rápido y fácil a autopistas principales. No me gustó la limpieza de áreas comunes de la propiedad, escaleras, pasillos muy sucios y sin mantenimiento. He venido en ocasiones anteriores pero nunca lo había visto así. El personal es poco amable, no son groseros, pero no son lo suficientemente amables como yo esperaría. He estado en varios hoteles similares en la zona y tienen personal en el front desk sonriente, proactivo,... read more
Business response:
Dear Jorge, Thank you for your detailed feedback. We are glad to hear you found the location convenient. However, we sincerely apologize for the issues you encountered during your stay. The cleanliness of common areas and the demeanor of our staff are areas we are committed to improving. We understand your concerns about noise and guest behavior, and we will address these to enhance our guests' experience. Your comments are invaluable in helping us strive for better service and maintenance. We hope you will consider giving u... read more
Love it.
Business response:
Dear Lakpa, Thank you for your positive feedback! We are delighted to hear that you loved your stay at Extended Stay America. We look forward to welcoming you back soon.Sincerely,Hotel Management
The interior of the room was clean, but that was it. The parking lot, the stairs, the hallways are disgusting. Trash everywhere and people smoking all over the stairs and outside the rooms. And not only tobacco.
Business response:
Dear Bridget, Thank you for taking the time to share your feedback. We apologize for the issues you experienced with cleanliness outside of the room. Please rest assured that we take these concerns seriously and are working diligently to address them with our team. Your comments help us improve, and we appreciate your patience as we strive to enhance our overall guest experience. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,382 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.