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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a fine place to stay. Very convenient. Hard to find someone at the check in during the day. Had to ask for supplies for the kitchen in the unit.
Business response:
Dear Caroline, Thank you for your feedback. We are glad you found our location convenient. We apologize for any inconvenience you experienced at check-in and with kitchen supplies. We appreciate your comments and will work to improve our service. We hope to welcome you back to Extended Stay America soon.Sincerely,Hotel management
It was very quiet. Kitchen & bathroom needs to be completely renovated.
Our Flight was delayed by 2 hours. When we arrived at the Hotel, the fronts desk wasn't staff. Sign said, dial 0. When I dialed 0, the phone at the desk rang and rang. After about 30 min. a clerk showed up.
Business response:
Dear Ian, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced upon your arrival. A delayed flight is stressful, and waiting for assistance at our front desk only adds to your frustration. We regret that our service fell short and assure you that we are addressing this issue to prevent it from happening in the future. Your feedback is valuable, and we appreciate your patience. We hope to welcome you back for a smoother experience. Sincerely,Hotel Management
Good stay - not a hotel, some amenities missing (ice machine) - excellent room , outside lounge areas , closet
Their service weren’t good. I stayed 9 nights, no one came to clean my room or change the towels. Breakfast was very limited and after 49 minutes of starting just coffe was available
Business response:
Dear Afsaneh, We appreciate your feedback and apologize for any inconvenience you experienced during your stay at Extended Stay America. Providing excellent service and amenities is our priority, and we regret falling short. Your comments are valuable, and we will address them internally to ensure a more satisfying experience for our guests. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.2 star rating with 2,353 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.