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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room is smell so bad, just one muffin, coffee, and tea for breakfast,
Business response:
Dear Katayoun, Thank you for taking the time to share your review with us. Please accept our apologies, as we never mean to disappoint our guests in any way. The condition of the suite you describe is unacceptable and not representative of our quality standards. We do our best to provide a clean suite for our guests, but we regret falling short. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequate... read more
I needed a place to stay and I got a clean room and an easy check in, which was most important to me.
I saw a few small bugs inside. The tub was slightly dirty. The air kept adjusting itsself to ice cold.
Business response:
Dear Brittany, Thank you for sharing your feedback. We're sorry for the issues you experienced with bugs and the tub. We're investigating to prevent future occurrences. We'll ensure high standards of cleanliness and proper functioning of the air conditioning system. Please reach out to us if you encounter any issues during a future stay. Thank you for your feedback.Sincerely,Hotel Management
AC did not work but they did move us to a different room. No continental breakfast. It was 9:30 am, hostess said it had not arrived yet.
Business response:
Dear Claire, Thank you for staying at our hotel and taking the time to share your experience. We are sorry for the air conditioning unit concerns you experienced; however, we are glad we could move you to another room. We appreciate you alerting us about the air conditioning so we can make the necessary repairs. We will also share your comments regarding breakfast appropriately with our team. It was a pleasure to have you as our guest, and we hope to see you again on your next visit to the area. We would love to provide you ... read more
Compared to a stay a year ago this property has made improvements to the room and property. There is still some work to do; kitchen cabinets need a cleaning inside and out and some wear and tear of furniture needs attention. No one thing was a turn off, just in need of TLC.
Business response:
Dear Robert, Thank you for being our guest and sharing your observations. Seeing your travels bring you back to see us again is a great pleasure, and we're glad you could see the improvements we have made over the year. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. Thank you for allowing us to be of service, and we look forward to many more visits to Extended Stay America.Sincerely,Hotel Management
I like how lit up the property was at night! But the rooms remained dark when sleeping, only stayed for a night but it was a great stay
Nice
Business response:
Dear Nikita, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we would love to welcome you back any time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 4.2 star rating with 1,273 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.