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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is okay. But they can do better! The room had a very strong smell that was awful. One of the pillows had what seemed like makeup on it or dirt not sure what that was we had to buy new pillowcases for ourselves. Three nights after midnight there was noise outside from people talking and laughing and not minding about other people sleeping, which disturbed our sleep. The breakfast option is okay.
Business response:
Dear Tamanda, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management
at the desk they were very friendly and professional.
Battle rapper The room it self was exactly what i booked. It was quiet relaxing and i got exactly what they advertised. The only complaint and suggestion i would have would be to make the snakes and drinks more cheaper. We as customers have already booked and ar guests why over charge us. I paid 250 foe a soda rip off. Please change vendors or vendors make ur price unbeatable and o yea change the brand of snacks they suck
Business response:
Dear Kirk, As a valued guest, we appreciate your feedback and are delighted you loved your guest room. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Observations like yours give us valuable information to serve our guests better. It was such a pleasure to host your visit, and we want to thank you for choosing Extended Stay America. We look forward to many more visits with you!Sincerely,Hotel Management
Worth every dollar. Greta place to find peace of mind.
Ok for a brief stay... Good: check-in, room was very clean, comfortable beds with fresh linens. Poor: (1) stale smell on entering the room. (2) furnishings VERY minimal. No chair, you have to sit on the bed or one of 2 uncomfortable stool chairs. We scored a good rate, property was fine for my 1-night stay, however I would not want to "live" in this space.
Business response:
Dear Mark, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership team and used as an opportunity to improve our guest experience. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.2 star rating with 2,353 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.