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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thx! The gentleman @ the front desk was very friendly being late into the evening.
Business response:
Dear Cassie, Thank you for being our guest and for taking the time to review your experience at our hotel. We appreciate your positive feedback regarding the friendly service our front desk associate provided, especially during the late evening hours. Providing a warm and welcoming experience for our guests is important to us, and we're delighted to read that he made a positive impression on your stay. We will share your compliments with him and the team to let them know their efforts are appreciated. It was a pleasure havin... read more
The hotel have a really good location and nice staff
The room assigned to us smells and some cabinet handles were sticky and disgusting. Good thing we had antibacterial wipes and sanitized the tables and other surface.
Business response:
Dear Guest, Thank you for reviewing our hotel. We are delighted you loved so many aspects of the hotel and that you had a wonderful stay overall. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hote... read more
This is the place that people come to live if you’re just coming to visit not a good choice, ants and uncleanliness. The room smells like Indian food, and there is no pots pans or any tinsel that they should have. A waste of $112.
Business response:
Dear Lynn, We are sorry to learn about the issues you experienced during your recent stay. We apologize for any inconvenience caused by the mentioned pest and the cleanliness concerns. Please know these instances are typical of our usual service standards. Further, we regret that the room had an unpleasant odor and lacked the necessary kitchenware. We have discussed your remarks internally to ensure a more seamless experience for future guests. Your feedback is valuable to us, and we are committed to improving our services. ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,382 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.