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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was nice except that there was roaches. I killed 4. 3 in the bathroom and one in the fridge
Business response:
Dear Ivan, Thank you for taking the time to share your comments. While we are pleased that you enjoyed most of your stay, we apologize for the inconvenience you encountered in your suite. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We appreciate your patience and hope you will accept our apologies. Sincerely,Hotel Management
Sabir was really nice and so funny !
Business response:
Dear ShaJuan, Thank you for staying at our hotel. We are happy your overall experience was pleasant. We also appreciate your kind remarks, Sabir. However, we want to apologize if we did not meet all of your expectations. Your valuable feedback gives us the knowledge we need to serve our guests better and is much appreciated. Thank you again for choosing us, and we hope that you will make the same choice the next time you visit the area.Sincerely,Hotel Management
Definitely no frills Very basic hotel. Kitchen was not stocked with pots, pans, dishes, etc. there was a sign that said you could request from the front desk. Front desk staff were not very friendly- not a single hello or smile in the 5 days I was there. Grab and go breakfast was granola bars, oatmeal packets and coffee. Good enough hotel for this trip, but wouldn’t choose it for a relaxing vacation.
Business response:
Dear Marianne, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we wi... read more
Everything was perfect.
Business response:
Dear Abin, Thank you for choosing us. It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
good thnks
Ehh… More of a low budget motel. Not particularly bad but outdated. Location is good
Business response:
Dear Guest, Thank you for choosing us and sharing your experience. It is great to know you were pleased with the majority of your visit and that you liked our location. However, we regret that your stay was anything other than perfect. We are sorry that we did not meet all of your expectations regarding our hotel. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,412 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.