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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Value, Safe Close to (driving distance) to shopping and dining. Quiet. In a beautiful, safe, and affluent neighborhood.
Business response:
Dear Guest, Thank you for the review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management
In an area we thought would be very safe but unfortunately the hotel parking lot had some unsavory elements. Room smelled strongly of marijuana. There was a large puddle of water by the kitchen sink floor. Pull out couch was the bare minimum and had no sheets or pillows (we got a sheet set from the front desk). Empty shopping cart from nearby store was in the stairwell. During the night, two young men attempted and eventually gave up trying to use a slim jim to open a locked vehicle in the parking lot. The one person we inte... read more
Business response:
Dear David, Thank you for sharing your experience with us. Although you had a pleasant stay, we are sorry for your frustrations due to the incident at our hotel. Please allow us to investigate the matter with our sources and ensure such are handled better in the future. We will undoubtedly improve the areas you find the need to advance. Feel free to reach out to our front desk for further assistance and give us another chance to accommodate you. Sincerely,Hotel Management
I needed a place to stay and I got a clean room and an easy check in, which was most important to me.
I saw a few small bugs inside. The tub was slightly dirty. The air kept adjusting itsself to ice cold.
Business response:
Dear Brittany, Thank you for sharing your feedback. We're sorry for the issues you experienced with bugs and the tub. We're investigating to prevent future occurrences. We'll ensure high standards of cleanliness and proper functioning of the air conditioning system. Please reach out to us if you encounter any issues during a future stay. Thank you for your feedback.Sincerely,Hotel Management
AC did not work but they did move us to a different room. No continental breakfast. It was 9:30 am, hostess said it had not arrived yet.
Business response:
Dear Claire, Thank you for staying at our hotel and taking the time to share your experience. We are sorry for the air conditioning unit concerns you experienced; however, we are glad we could move you to another room. We appreciate you alerting us about the air conditioning so we can make the necessary repairs. We will also share your comments regarding breakfast appropriately with our team. It was a pleasure to have you as our guest, and we hope to see you again on your next visit to the area. We would love to provide you ... read more
The room is smell so bad, just one muffin, coffee, and tea for breakfast,
Business response:
Dear Katayoun, Thank you for taking the time to share your review with us. Please accept our apologies, as we never mean to disappoint our guests in any way. The condition of the suite you describe is unacceptable and not representative of our quality standards. We do our best to provide a clean suite for our guests, but we regret falling short. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequate... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,382 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.