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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Located in nice area. Room was clean however housekeeping do not come clean or provide you with any additional towels. You have to ask front desk. I didnt like thAt part.. the toilet and tub got stopped up.
Business response:
Stacia, it was a pleasure to have you as our guest. We are glad to read you liked the cleanliness of your room and our location was perfect for your needs. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fre... read more
Friendly staff. The room I was in was adjacent to the office and the walls seemed thin and not able to block out much of the sounds at night. I had no issues with running out of hot water for showers which is good. The bathroom had some lumps under the laminate floor which I thought was strange. All in all, I was content with the room and only real complaint was the location of the room. They did however ask if I was OK with the location so some of that is on me. Also, I did check in early so they may have had limited option... read more
Business response:
Chris, thank you for taking the time to share your feedback. We apologize for the issues you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
I liked that they upgraded all their bathrooms and that the airconditioning is central and not ground unit.
Business response:
Joe, thank you for the four-star review of Extended Stay America. We are thrilled to know you liked our offerings and that you had a great stay at our well-maintained property. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Clean, nice helpful staff and I can walk to most stores
Business response:
Thank you for choosing Extended Stay America and letting us know you had an exceptional time with us. We're delighted to know you were impressed not only with our excellent service and ideal location but also with our well-maintained property. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Short and Sweet One night stay. Was able to check in effortlessly. The staff were very amenable and courteous.
Business response:
Thank you for staying at Extended Stay America and for leaving a review of your experience. It was a pleasure to know you liked our courteous service and that your stay was a great one. On behalf of everyone here, we invite you to come by again. Sincerely, Hotel Management
Pretty worn property I have to say the overall impression of the hotel was pretty worn. This property would profit from an Update all the way around. TV’s are monitors with Analog TV, carpets are worn. The service was pretty much non existent, people working there had a hard time even understanding what you asked for. The “TV” quit working in the room we checked in to and they switched us to a different one, which was nice. The laundry room was good. Sorry to say it is just a basic stay.
Business response:
Nicolas, thank you for evaluating your stay. Although you had an overall pleasant visit, we are sorry for not meeting all of your expectations. Your feedback will be shared with our team to prevent such mistakes from going forward. We have a reputation for outstanding service, and we hope you will give us an opportunity to demonstrate our best on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 4.2 star rating with 1,273 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.