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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so good Not so good. Room smells. Though it says coffee all the time available but that only available during the breakfast time. Kitchen there but not even a single utensils, when asked gave some utensils. Grab to go breakfast but there was nothing to grab for the breakfast
Business response:
Dear Rajan, please accept apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we have noted your concern about breakfast offerings; we will share it with our Brand Leaders to guide them to make more choices. We hope you will consider giving us another opportunity to host you in the future. Sincerely... read more
The room was very dated and in need of a remodel. Some of the people staying there seemed sketchy, like the property is used for "transient" placement. Not what I expected for the location. Only real plus was the bed and pillows were actually comfortable.
Business response:
Charles, thank you for taking the time to share your review. While we are pleased that you appreciated our comfortable beds, we regret your disappointment with the condition of your room. Your comments are valuable, and we have taken note of it. We are also sorry for any inconvenience you had due to the other guests staying at our property. We appreciate your honest feedback and hope to have another chance to serve you on a future visit. Sincerely, Hotel Management
Excellent customer service at check-in
Business response:
James, thank you for sharing your gracious review about the outstanding service you received from front desk associates. Our team has a great passion for providing exceptional hospitality, so we are pleased to share your wonderful comments with them. Thank you for choosing Extended Stay America; we hope to accommodate you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,382 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.