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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell
Business response:
Dear Alex, thank you for being our guest at Extended Stay America. It is a delight to know that you enjoyed your stay with us. However, we are sorry for the difficulty you experienced. Please be assured that we have shared your feedback with our housekeeping team to ensure such issues do not compromise our future guests’ stay. We hope you will consider us your preferred choice whenever your travels bring you to this city.Sincerely, Hotel Management
Closs
Good place to stay
Good place to visit for business trip.
Business response:
Dear Kyoungshin, thank you for choosing Extended Stay America and for taking the time to post your review. We are delighted to know how much you loved our location, friendly service, and amenities. We strive for excellence, so your feedback is especially nice to read. We value your business and hope to have the privilege of hosting you again.Sincerely,Hotel Management
You get what you pay for...noisy neighbors constantly slamming the doors. Asked the staff on two different occasions to fix the broken sofabed in my room with no resolution. Nefarious individuals hanging out in the parking lot. All kitchen items had to be requested at the front desk. Not a horrible experience but like I said you get what you pay for.
Business response:
Dear Melvin, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to all our guests is always our top priority. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please be assured we will address the matter with the team. We hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the city.Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,412 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.