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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Habitación cómoda, dentro de lo esperado. Lo malo es que las dos veces que solicité menaje de cocina, el cual anuncian en su página como gratis, no había disponible. Decían que otros lo estaban usando y que con suerte a la mañana siguiente a la hora del desayuno probara. No sucedió. Por otro lado, hubo algun problema con la policía ya que llegó y discutieron con unas personas que estaban alojadas. No supe qué pasó pero me pareció inseguro.
Business response:
Dear Guest, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest. Sincerely, Hotel Management
Not the best The property is somewhat rundown. I was in four rooms over four nights because of air-conditioning system issues in each of the rooms. The location is perfect sandwiched between Fairoaks mall and the Fairfax County Government Center with immediate access onto Route 66. For a low cost hotel in that area it was adequate if all you need is a place to sleep. The staff there were very friendly and accommodating assisting me with room changes when there were air conditioner system failures.
Business response:
Dear Kevin, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
great and clean place to stay at.
Business response:
Dear Luis, thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate your noticing their efforts. We hope you will visit again the next time you are in the city. Sincerely, Hotel Management
All is good! Parking can be hard to find.
Business response:
Dear Alison, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Fair Oaks. Sincerely, Hotel Management
Good
Business response:
Dear James, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Loved the amount of space the room provided for me and my family; ability to have our lab with us; however the grab and go breakfast was incredibly limited; and at night guests were quite loud outside of the room yelling and slamming doors. 5.5/10
Business response:
Dear Taylor, thank you for being our guest and for taking the time to review. We are pleased to know how much you and your family liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. However, we are sorry your visit was disrupted by noise due to external factors. We are also sorry that our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our gues... read more
My family stayed in Room 208 and it was funky with a dank odor. We had to buy air fresheners to cut down on the funkiness. The room was clean and the AC was excellent. Just the odor was the 5 roommate.
Business response:
Dear Erwin, we want to thank you for your recent stay and for taking the time to post your review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with the housekeeping team to ensure we are well poised to serve you better during your next stay. We are very happy to know that you liked the comfort of your room. Hopefully, we will have the opportunity... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,382 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.