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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not clean at all. We went to buy our own cleaning supplies because the room was not clean.
Business response:
Andre, thank you for your review. Our promise is to provide you with fresh, clean accommodations, and I am disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms very seriously and will be looking into the feedback you provided. I am confident we can replace this experience with a more positive memory on your next visit to our hotel. Sincerely, General Manager
short night at Fair Oaks Alright hotel...confusing that two hotels of the same name within blocks of each other...tried to check in at the wrong one...saw others do the same... kitchen counter and bathroom counter dated and chipped. stove top was in need of changing....great bed for sleeping!
Business response:
James, we are delighted you chose to stay at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. It’s our pleasure knowing you had a great night’s sleep in our comfy bed and had an overall nice visit. Your feedback will help us to improve our facilities and amenities going forward. We hope to see you again soon! Sincerely, General Manager
Room They given to me a room next to the lobby. Unfortunately every time someone come to check in you can ear the door lobby open and closing. Customers setting car alarm when they check in. To much noise next to lobby.
Business response:
Thank you for sharing your review. We are pleased you chose to stay with us, but I am sorry for the noise issues you experienced during your stay. I truly regret the inconvenience it caused. We hope this didn’t overshadow your otherwise positive visit and that you will choose us again in the future. Sincerely, General Manager
Overall for the price it was decent location was great staff excellent the room needs to be updated
Business response:
Chris, we appreciate you taking the time to write a review about your stay at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. It’s our pleasure knowing you loved our location and reasonable rates. We appreciate your observation and have taken a note of it. We hope to see you again soon. Sincerely, General Manager
Close to Fairfax Government Center Clean Room, comfy bed........................................................................................................................
Business response:
Curt, thank you for choosing our hotel and sharing your feedback online. It’s great to know you were pleased with your spotless room and our location within walking distance to various points of interest. However, we are sorry if any inconvenience was caused during your stay. It was a pleasure hosting you, and we hope to see you again in the near future. Sincerely, General Manager
Close to my activities The location was perfect for the activities I had planned to do while in the area. I visited the air and space museum and attended a grandsons graduation at George Mason University
Business response:
We are glad you stayed with us. It’s our pleasure knowing you had an overall great visit and loved our location which is close to many points of interest in the area. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to post your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Nice hotel close to family friends and shopping My experience was great. We had to change room but the staff was great and made our stay comfortable.
Business response:
Dione, we are delighted you chose to stay at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. It’s our pleasure knowing you loved our service and our location which made your stay enjoyable. However, we are sorry for the inconvenience you experienced. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We hope to welcome you back soon. Sincerely, G... read more
Not great Would not stay in this hotel ever again. Smelled unclean and dirty. Some staff smelled as if they don't shower. Lobby disgusting. Too small and understaffed checkin was too long.
Business response:
Thank you for taking the time to evaluate your stay. We apologize that our housekeeping staff overlooked some areas of our property. I have shared your concerns with them to take corrective actions immediately and prevent this from happening again. I hope you will return so we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,413 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.