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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dominique, thank you for rating your visit to our hotel. It seems like you had a pleasant stay overall. However, we are sorry we did not meet your every expectation while you were here. We will certainly step up our efforts, so your next stay is even better. Thanks for being our guest. Sincerely, General Manager
Excellent
Business response:
Rose, thank your for being our guest at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. We are delighted to know you enjoyed your time with us and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Business response:
Sunil, thank you for being our guest. I am sorry for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Thanks for your review. Sincerely, General Manager
Not the cleanest but still very comfortable I stayed for one night. The room was decorated nicely and very comfortable. There were no supplies in the kitchen. There was a sign that said you could call the front desk and request specific items to be brought. I called and requested a saucepan and a mug. The man at the front desk delivered the items to my room anout 30 minutes later. The table needed a good wipe down. When I went into the bathroom, there was a long dark hair hanging down the side of the tub. I also used a damp ... read more
Business response:
Jennifer, thank you for choosing to stay at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. We are pleased to know you had an overall great stay and that you enjoyed the comfort of your room. However, I am sorry for the housekeeping issue you encountered during your stay and regret the inconvenience it caused. I have shared your concern with my team to ensure no future guest experiences the same. It was a pleasure hosting you, and we hope to welcome you back soon! Sincerely, General Manager
Friendly staff The room was clean, comfortable, and the staff friendly. I asked for their dishes pack at check-in, and they brought it over promptly. (With a smile -- by a lovely older gentleman) The bed was quite comfortable. I booked the room at the last minute, via website, due to great price and closeness to my Saturday event. Was concerned due to negative reviews. (46% would return? Not great) Cleanliness was generally great! Only noticed a few spots on front of kitchen cabinets, and dust in the corner behind easy cha... read more
Business response:
Thank you for your candid feedback. We are pleased to know you enjoyed the comfort of your bed along with the friendly service provided by our staff. We appreciate your observations and have shared the same with the concerned team members. It was a pleasure hosting you and we hope to have the opportunity to welcome you back soon. Sincerely, General Manager
Good room, tv channels were lame
Business response:
Harpreet, thank you for being our guest at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks. We are delighted to know you enjoyed most aspects of your stay at our hotel. Your feedback in regard to our television channels has been shared with our maintenance team to fix it immediately. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, General Manager
Business response:
Many thanks for posting your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was our pleasure hosting you, and we hope to see you again at Extended Stay America - Washington D.C.- Fairfax - Fair Oaks. Sincerely, General Manager
Good place to stay excellent staff very helpfull verry acomedating clean room with all amenities
Business response:
Phil, thank you for posting your great review of Extended Stay America - Washington D.C.- Fairfax - Fair Oaks. It's so nice to read how much you enjoyed your spotless suite along with our courteous service and the amenities we offer. Thanks again for being our guest, we look forward to your next visit in the future. Sincerely, General Manager
About Average It met but didn't exceed any expectations. The rooms felt clean enough and there was plenty of space. These rooms are nice for the fact that they have a fully functional kitchen and a full size refrigerator. The noise from people walking by and open and closing their doors was too loud. I would have liked, that even though I didn't get there by 9:30 to get my complimentary breakfast and coffee, that they would have at least left the coffee in place or had some refreshment for the customers.
Business response:
Thank you for your feedback about our hotel. Although you were impressed with your well-appointed suite, we are sorry that your sleep was disturbed by the noise from nearby guests. Our front desk is available to assist you with all your needs, and we regret if any inconvenience was caused. Please give us another opportunity to provide you with a much better experience in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,413 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.