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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to shopping mall. It’s very convenient.
Business response:
Dear Sirach, we want to extend our gratitude for taking the time to review your stay at Extended Stay America. We are glad you enjoyed our convenient location and appreciated the many shopping mall choices nearby. We are delighted you included us in your travel plans and hope to welcome you back on a future visit. Sincerely, Hotel Management
The hotel was clean and got the job done for a 1-day stay we needed to visit family in the area. Beds were fine and air conditioner was adequate. Despite being a non-smoking hotel, everything smelled like cigarette smoke. Rooms were also on the dimmer side even with all the lights on. The lighting was all flourescent/LED and a cold white color. As a result, the rooms did not feel welcoming or homey. The faucets did not have strong water flow (they felt like faucets in an airplane bathroom). Nothing in the bathroom for guests... read more
Business response:
Dear Gautham, thank you for choosing to stay with us. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is shared with the maintenance team, and appropriate measures have been taken. We encourage you to try us again shortly. We are confident you will e... read more
The fridge was set way too cold so our drinks blew up in the fridge and we had to clean it. We also didn’t have hot water, we had like warm water at best. The room was clean and staff was great.
Business response:
Heather, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the inconvenience you experienced regarding the refrigerator and the bathroom. We will address this with our maintenance team and resolve the problem immediately. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 3.7 star rating with 1,408 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.