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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Extended Stay America Hotel Washington, D.C. - Fairfax - Fair Oaks Mall is located at 12055 Route 50, Fairfax, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was excellent and it was good experience with hotel
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
It smelled smokey to me but not enough to aggravate my asthma. I love the fact that they allow dogs! Just keep them out of the 4th floor rooms so that those of us with asthma won't become ill.
Business response:
Although you liked our pet-friendly feature, We apologize for the smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate your suggestion, and we hope that you will come back and stay with us again Sincerely, Hotel Management
The manager upon check in was very pleasant and he explained the new system was fixing them challenged.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay and our great service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
I liked it was in a close a proximity of Fair Oaks mall and Fairfax corner but the room was smells really bad, the towels had dark spots and smells like chlorine, the Airconditioning also smells, the blanket had two holes. Unfortunately that wasn’t my experience with same place couple of years ago but it changed a lot.
Business response:
Thank you for returning to us after many years. Although you liked our convenient location, we would like to apologize for the housekeeping issues you mentioned. Your feedback is discussed with the appropriate team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider staying again with us, as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Some of the front desk people were unhelpful. The bathroom was clean, however, the location of the sink faucet was terrible as was the pressure of the showerhead.
Business response:
Sukhpreet, thank you for the feedback. We are glad to read you had an overall pleasant visit. However, we are sorry for the maintenance issue you experienced in your bathroom. We have shared your concerns with our engineering team, and they are working to correct the issues. We apologize for the inconvenience you had with some of our front desk associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the oppo... read more
This is not a business hotel.
Business response:
Thank you for staying at our hotel. We are disappointed to know you were not happy with your stay and that our offerings were not to your expectations. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 4.3 star rating with 880 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.