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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Extended Stay America Hotel Washington, D.C. - Fairfax - Fair Oaks Mall is located at 12055 Route 50, Fairfax, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michael, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management
Business response:
Jose, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Plan to return Worked out very well for me and I will stay here again. Check in was efficient and friendly, an the room was clean and spacious. It's quite a good value.
Business response:
James, thank you for selecting Extended Stay America and writing a review about your stay. We are thrilled to know you liked your check-in experience and had a comfortable stay in your clean and spacious suite. It was also a delight to read that you were impressed with our service and gound us to be a good value. Your rating is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management
Fine, but the WiFi is awful.
Business response:
Sasha, thank you for being our guest at Extended Stay America. We are glad to know except for an issue you had a nice time with us. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Would not stay there again. Room smelled bad. Stay was 7 days. Daily Housekeeping was not available for room.
Business response:
Thank you for being our guest. We are sorry your stay was not a pleasant one and regret the odor you encountered in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. Also, keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communi... read more
The stay was okay. When I first walked in I thought, this place looks nice. But, the service was not as good as it could have been. The desk clerk heard and saw me come in but didn't come to help me until after about 5 minutes. He was sitting behind the desk, and I didn't even realize that he was even there until I heard some shuffling around and saw him off on the corner of my eye, so I was waiting for nothing, he could have helped me sooner. Then, after asking me check in questions, with me responding, he didn't acknowledg... read more
Business response:
Thank you for sharing your comments. We are pleased overall you had a pleasant visit, but we are sorry for the unsatisfactory service you received from one of our front desk associates. We have taken note of your feedback and have shared it with the appropriate individual to make sure we deliver a better service going forward ensuring this is not repeated in the future. Moreover, we regret the housekeeping oversights in your suite. We have shared your concern with the housekeeping team to be more diligent going forward. We h... read more
Nice Stay It was nice stay. I'll be back!
Business response:
Regina, it was a pleasure receiving your fantastic rating for Extended Stay America. We are delighted you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit. Sincerely, Hotel Management
Had everything I needed for this stay. Convenient to shopping. Nothing I didn’t like
Business response:
Jonah, thank you for choosing to stay at Extended Stay America during your recent visit. We are pleased everything went great for you during your visit and that our wonderful location close to places for shopping made it even better. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Staffs , specifically "Hani"was so kind and professional, dollar to dollar value it is great place,of course it could be better. Mr.Elkhouri- Hani Personally thank you again.
Business response:
John, we are flattered by your review. Team members like Hani is a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 4.3 star rating with 930 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.