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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old needs updated Poor beds and pillows No daily service
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
I received a non-smoking room. Once I entered the room, it was clear that someone has smoked in the room before. The room had a strong cigarette smell.
Business response:
We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Lack of Communication It was not stated that the hotel would not accept cash. I had to spend an additional two hours looking for another hotel that had comparable rates. Unsuccessfully I ended up paying forty dollars more per night.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Basic low end acommodations Room came with bed and bathroom. Room lacked any essentials like kitchen equipment, utensils, etc. Those items were optional. Had to go to front desk and get. Bath towels were small and had to be exchanged at front desk for new clean ones. Staff ranged from competent and helpful to useless....
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel Management
Never Again There were no utensils, coffee maker, shampoo or conditioner. There were bugs, the outside was dirty, beer bottles left on the sidewalks. No toilet paper in the room and the room smelled like tea. I will never stay at an Extended Stay again.
Business response:
Thanks for the feedback. We are sorry for the cleanliness issue you experienced while here and that we fell short of your expectations. Your concern has been shared with the housekeeping team to tighten the procedures and ensure we deliver a superb stay every time. We would like to inform you that, as per our brand standard requirements, we keep the kitchenware and the toiletries at the front desk to ensure cleanliness. We will be sure our front desk communicates this more clearly going forward. We encourage you to try us ag... read more
This place is terrible. My stay started off with terrible hotel customer service. I called to request a late check in due to delayed flights. At that time I was told I was booked in a smoking room. Who knew smoking rooms existed in Virginia? I told them that due to asthma issues, I’d need a non-smoking room. The front desk rep refused to look for a new room and eventually hung up on me. Shortly after, I arrive at the hotel and no one is at the front desk. The door is locked. I repeatedly call the alleged 24-hour front desk n... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you both with a better experience on a future stay. Sincerely, Hotel Management
inadequate service I stayed for 12 days and the hotel only provide 1 room service.Have to ask extra towels, soap .etc..... every few days
Business response:
Luan, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Worst customer service in a nice hotel I took 4 hours to get the Wifi connection instructions Called twice first time was a short rude answer I don't know asked if someone else knew she said no one is here and hang up the phone Second time when i said finally she put me on hold to get me the info she comes back to tell me I'm busy i have to check in a guest that walked in I'm like I'm a guest too she said I'm busy multiple times and hang up the phone I called customer service who called her and told me to go to her i go ther... read more
Business response:
Nisrine, it's never our intention to disappoint our guests. We apologize for your unpleasant experience with one of our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Rude Front desk person was very rude on the phone. She answered the phone “hullo?” She was yelling to someone while on the phone with me.
Business response:
Thank you for sharing this review. Please accept our sincere apologies for the issues you experienced with our front desk service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you and your family will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 3.5 star rating with 2,434 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.