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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Initially, my first room smelt like smoke. I tried to deal with it; but after about an hour ... I had to request another room due to the smell. The front desk clerk was helpful & after another hour, I was able to switch rooms. My new room smelt much better. I did notice it wasn’t very clean. (ex: I stepped in a greasy, Vaseline-like substance on the bathroom floor, clumps of hair on the bed covers, carpet needed vacuuming.) My second night I returned to my room around 10pm, and my key did not work. The front desk was open & ... read more
Business response:
Thanks for sharing your review. You deserve a clean, comfortable room, and we are sorry we failed to provide this on our first attempt. We will certainly share your concerns with our housekeeping team to make sure we are more diligent in our efforts. We hope the positive aspects of your stay will encourage you to visit us again, and we are confident we will earn a much better rating. Sincerely, Hotel Management
Okay but wouldn't come back The room wasn't very clean, there was bottle tops on the floor next to the bed and the mirror was quite dirty. The check in staff were very nice The actual room is motel style, the door had a gap under so it felt a bit unsafe. Bed was okay & the sheets seemed clean.
Business response:
Thanks for sharing your review. Although you liked our staff, we are sorry for the cleanliness issues you had and regret the inconvenience it caused. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
It's super cheap. I wasn't murdered. It's a basic room with no frills. My room was pretty dated and dirty. Bed was comfortable enough. All other surfaces felt as though they had not been washed in ages.....visually dust free, but surfaces didn't feel clean.
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Upon check-in, was told the WiFi didn't work and wouldn't be back online until after I'd checked out the next day. The tub did not have a stopper. Two people checking out in front of me had complaints as well: hairdryer didn't work, burned out outlet on wall.
Business response:
Thank you for taking the time to review our hotel. We're sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel ... read more
Not the best, not the worst I picked this hotel over others because of the free parking, free wi-fi and breakfast. Wi- Fi didn’t work once we returned to our room late at night and breakfast was a few granola bars and oatmeal packets.
Business response:
Thank you for your feedback. Although you had an overall good stay, we are sorry for not meeting all of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Business response:
Kimberly, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad customer service! Rude staffs there. Place dirty
Business response:
Samantha, we cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hot... read more
Business response:
Peter, first and foremost, we apologize for the inconveniences you experienced. We hope you will give us an opportunity to make this up to you on a future stay. We are confident you will leave with a more favorable impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 3.5 star rating with 2,434 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.