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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad hotel Front desk clerk was hard to understand. Hotel looks and feels very questionable in person. I booked For 2nights but only stayed one. Still waiting on my refund.
Business response:
Thank you for being our guest. We are sorry we missed meeting your expectations and regret the inconvenience caused. Please feel free to reach out our front desk team so we can do the necessary. Thanks again, and we hope you will give us another opportunity on your next visit to our area. Sincerely, Hotel Management
Horrible experience The desk clerk was rude, the hotel was not clean and when we asked for the kitchen items that were suppose to be in the room we received them dirty. Will never use the hotel brand again.
Business response:
Chastity, please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely,... read more
Heater doesn't work at night. So cold.. Service is poor. Room is not even clean. Bad experience. Won't book again.
Business response:
It is very disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We deeply regret the inconvenience caused, and please consider giving us another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management
More expensive than what it was worth $100 / night seems a bit much for a place that doesn't do daily room service under 5 nights' stay, where the shower water temp constantly gets warm and cold by itself, internet is very slow to completely out, and I can smell when someone smokes a cigarette nearby while inside my non-smoking room. If you're depending on the "free continental breakfast" to take care of your morning nutritional needs, be forewarned it isn't more than coffee and a granola bar or muffin.
Business response:
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your comments have been shared with our team to make sure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience. Sincerely, Hotel Management
Probably wont stay here again Lobby has inconvient hours. Rooms smelled like musty cologne.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Nice hotel vety uncomfortable bed I got this room only to get some sleep. First the room smelled like cigarettes. Then the manager called me 2 times to make sure I was ok WAKING ME UP! The bed was so uncomfortable. I have never woke up with worse back pain even if I slept on a couch! Not only that but there was a cricket in the room. Got no sleep at all which is the sole reason I got the room.
Business response:
Paola, we sincerely apologize for the problems you encountered with the comfort of the bed and regret the inconvenience caused due to odor. We have shared your comments with our engineering department and we are looking into the issue so that we can correct it. Please consider giving us one more chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Business response:
Robert, thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, Hotel Management
Room smelled like a like a wet ashtray, wouldn't open the door to let me check me out. Made me slide the key under the mat. Half the lights didn't work and were missing the light covers.
Business response:
Richard, thank you for your candid feedback. I want to personally apologize for failing to provide the level of service and cleanliness you should have received. I have shared your concerns with my front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 3.5 star rating with 2,434 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.