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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoking room not indicated by Expedia- no discount Terrible hotel, needs renovation. Not clean. Not worth the money
The front desk staff gave my room to someone else within an hour of my own check in. Had I not had the door locked from the inside I would have had a stranger walk in. Then the front desk called my room asking who I was. Ridiculous. And unsafe.
Disgusting When I got to my room there was a terrible odor that never went away. Also there was a trash can underneath the sink that appeared to have vomit, trash, and spoiled food in it from who knows when. I was very disgusted and disappointed!
No vending machines, not enough blanket or pillows
Business response:
Thank you for your recent review of your stay. I sincerely apologize that we didn’t meet your expectation of having extra blankets in the room. But I do want to let you know upon request, we could have provided you extra blankets and pillows. I also want to let you know that we do have vending machines in our hotel which is located in the guest laundry room. I thank you for your comment. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience wit... read more
The bed made my back hurt
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at that mission. In response to your feedback, I will be sharing your comments with my upper management to make necessary changes. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Ill prepared and bug infested I was awoken my last night by a giant spider crawling across me, the shower curtain was too small for the shower, the room had no soap or any other standard amenities in it. It had a general filth about the whole place.
Business response:
Thank you for the feedback about your stay. Please accept our most sincere apologies for your experience at our hotel. To ensure that a situation like yours doesn't happen again, we will be taking corrective actions and work diligently on providing our guest a home away from home experience. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
They were very rude and was not very helpful
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the rudeness of my staff. In response to your feedback, I will be taking to my staff to make sure that such incidents do not occur again. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Dirty hotel, spiders, mold! The 1st room we walked into smelled of mold. There were also spiders in almost every corner. As we looked closer we saw cob webs all over the place. When we went back they were kind enough to move to us to another room. This room was slightly cleaner, but still had a funny odor. Trying to get a refund was too much too much trouble for us so we stuck it out. Also, if you stayed there less than a week they did not provide housekeeping. Their breakfast consisted of pre-packaged muffins and granola ba... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 3.5 star rating with 2,434 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.